Field Service Technician

SUMMARY:
Under direct supervision the Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics component repair welding and relatively complex equipment. The Field Service Technician performs repair preventative maintenance and installation with regional responsibility for equipment and systems.

JOB DUTIES:
Responsible for the installation diagnostics repair and support for equipment that is installed and operating at customer sites.
Diagnose problems with equipment assess the extent of the problem document findings make decisions to repair and/or replace parts.
Conducts technical analysis of product implementations modifications and enhancements to products in accordance with specific customer specifications.
Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements upgrades or repairs.
Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
Ensures that processes and environmental conditions comply with local and national regulatory agencies and Motions safety standards.
Provides technical support and training to customers on operational or maintenance aspects of system equipment.
Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
Performs other duties as assigned.
Performs on-site services for new and existing clients which may include on-site emergency repairs equipment servicing and equipment upgrades on a 24/7 on-call basis.

EDUCATION & EXPERIENCE:
Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE SKILLS ABILITIES:
Ability to read hydraulic schematics.
Ability to operate shop equipment safely.
Excellent verbal and written communication skills
Work effectively with customers peers and management to resolve client issues.

PHYSICAL DEMANDS:
Push/pull up to 100 pounds
Lift/carry up to 100 pounds
Lift bulky objects
Neck rotation trunk rotation stair climbing repetitive bending kneeling sustained squat forward reaching overhead reaching reach and lift ladder climb and carrying/crawling.
Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage 401(k) tuition reimbursement vacation sick and holiday pay.

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GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.