Configuration Management Database Administrator I

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Job Profile Summary The Configuration Management Database (CMDB) Administrator is responsible for the endto-end management integrity and optimization of the organizations Configuration Management Database within ServiceNow. This role ensures the completeness accuracy and compliance of all configuration data enabling effective IT Service Management (ITSM) change management and operational decision-making. The CMDB Administrator applies advanced technical expertise to maintain configuration items (CIs) relationships and attributes and drives continuous improvement in configuration management processes

Job Duties and Responsibilities CMDB Data Management & Integrity

Update the CMDB to ensure that CIs are identified classified and documented through escalated tasks in ServiceNow.

Enforce data standards normalization and validation to uphold data integrity.

Conduct audits to resolve discrepancies duplicates and inconsistencies.

Define CI types classes and attributes according to CSDM and organizational standards.

CI Lifecycle & Relationship Mapping

Maintain CI relationships to represent dependencies architectures and service models.

Configure dependency maps for impact analysis risk assessment and outage management.

Ensure that CI data reflects the production environment to support change processes

Integration Automation & Tool Enhancement

Integrate the CMDB with ITSM tools and systems for data exchange and automation including asset discovery from cloud (AWS Azure OCI) and onpremises environments.

Develop and maintain discovery scripts patterns and IRE rules to enrich CIs and prevent duplicates.

Collaborate with teams to enhance CMDB functionality and integration.

Reporting Analysis & Continuous Improvement

Generate reports on CMDB health metrics trends and risks for stakeholders.

Analyze data including mining for forecasts to recommend optimizations and support IT governance.

Improve practices and update the Knowledge Library with new processes.

Collaboration Communication & Training

Act as a subject matter expert (SME) providing guidance to IT and business teams.

Build rapport with leaders and proactively involve infrastructure teams. Lead training sessions on CMDB practices and systems.

Communicate updates and standards to ensure alignment.

Incident & Change Management Support

Participate in CAB meetings providing CI data and analysis.

Provide after-hours support for incidents through Microsoft Teams and OpsGenie.

Perform other duties and functions including mentoring as assigned.

Knowledge Skills and Abilities (KSAs)

Self-motivated to work independently prioritize and manage multiple issues in high-pressure environments.

Ability to anticipate obstacles and develop contingency plans.

Awareness of technologies architectures and best practices; able to handle interruptions and multitask.

Adherence to standards across technology areas.

Advanced analytical skills for problem-solving with minimal intervention including data mining.

Advanced communication skills for executive-level correspondence.

Senior-level understanding of university applications systems AWS CSDM and ServiceNow.

Ability to apply leadership principles and provide mentoring.

Minimum Qualifications

High school diploma or equivalent. One year of experience in Application Support Engineer I Problem Analyst I or software/infrastructure engineering.

Familiarity with AWS services.

Data mining experience for modeling and trends.

Advanced ServiceNow administration skills.

Familiarity with CSDM in CMDB.

Equivalent experience may substitute for education (one year of experience per one year of education at managers discretion).

Preferred Qualifications

Bachelors degree.

AWS Cloud Practitioner certification.

Linux certification.

ITIL Foundations v4 certification.

Knowledge of Agile methodologies.

IIQ experience.

Position & Application Details

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.