Enterprise Cloud Engineer I (open to hiring at the Engineer II level)

The Enterprise Cloud Engineer I is responsible for ensuring cloud environments are properly maintained; including initial incident response for services and products patching security remediation and documentation. Will build manage and troubleshoot services and platforms in support of cloud services. Execute system changes while configuring monitoring and testing system performance and capacity. Maximize system availability and transparency for customers by providing stable and reliable services and platforms that promote and enhance Wellmarks ability to deliver products and services on a 24 x 7 schedule.  

This specific role will focus on imaging platform management and ticket queues but you do not need to be an imaging expert. You will need a great base of knowledge in Windows system administration to land this role but we are prepared to train you to handle image building sealing and patching processes for both Azure and Nutanix environments. This includes routine patching running images through test labs and security and understanding the use of MCS (Citrix Machine Creation Services) for image management. If you already have this imaging experience even better! Additionally you will act as a liaison between the engineering team and the service desk handling real-time requests to provide quick support and reduce ticket escalation. 

Job Leveling Note: This role can be filled at the Engineer I or Engineer II level depending on work experience skills and demonstrated ability.  We invite you to apply whether you have the minimum experience required described below or if you have much more experience! 

Qualifications :

Preferred: 

• Previous experience with image builds seals patching and testing.  
• Previous Citrix VDI Experience  
• Strong Windows System Administration background.  
• Working knowledge (or understanding) of Scrum Agile framework for managing work or DevOps principles and methodologies 
• Technical certifications  
• Experience in providing high quality interoperability and can take action to improve existing processes implementing solutions and measuring impact 

Engineer I Level Required: 

• Associates degree or direct and applicable work experience 
• Minimum 2 years experience working with either cloud or system administration/operations; with prior collaboration experience with Engineers Security and Application Design/Run teams to ensure system design aligns to the architecture standards. Working knowledge of DevOps / CICD methodologies and tools 
• Familiarity with scripting concepts 
• Familiarity with various virtualization technologies and cloud environments 
• Demonstrated ability to collaborate within a team for the process of defining IT Solution scope business/system requirements and writing/executing test cases 
• Strong communication skills (both written and verbal) with the ability to communicate to a variety of technical audiences 
• Effective troubleshooting/problem solving skills; breaking down issues to find the root-cause with a high attention for detail 
• Understand risk and how enterprise level changes impact an organization 
• Proactive in nature and someone that is naturally curious inquisitive and willing to learn new skills 

Engineer II Level Required: 

• Bachelors Degree or direct and applicable work experience 
• Minimum 3 years experience with cloud and/or system administration. Including prior scripting and coding experience with specific experience with collaborating with Engineers Security and Application Design/Run teams to ensure system design aligns to the architecture standards. Working knowledge of DevOps / CICD methodologies and tools 

Additional Information :

a. Responsible for initial troubleshooting and issue resolution for multiple applications/systems. Will work with Cloud Engineers Developers Security and other appropriate stakeholders as part of issue resolution.  

b. Utilize existing patterns to build test and install services and platforms to support overall stability in compliance with technology standards; perform maintenance and upgrades as directed.   

c. Perform system support and maintenance including on-call as needed. Will work under established technology policies standards and guidelines and as needed execute ad hoc commands. 

d. Ensure systems availability and performance. Inform leadership and/or Engineering peers of systems health and create incidents for remediation.  

e. Ensure adequate system capacity to support business functions. Will review and analyze patterns within systems to proactively inform leadership and/or Engineering peers of recommended changes as needed.   

f. Coordinate existing documented work for Wellmarks off-shore cloud support team if applicable.  

g. Ensure team documentation (e.g. process run-books diagrams etc.) is kept up to date and accurate. Participate in peer reviews part of standard quality assurance practice. 

h. Maintain compliance with all applicable legal regulatory licensing governance and contractual requirements by helping to establish and monitor effective processes and procedures. Stay up to date with technology policies and procedures; including updates for non-enterprise level systems team processes and diagrams. 

i. Other duties as assigned. 

All your information will be kept confidential according to EEO guidelines.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit hire train and promote individuals in all job classifications without regard to race color religion sex national origin age veteran status disability sexual orientation gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at

Please inform us if you meet the definition of a Covered DoD official.

At this time Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes but IS NOT LIMITED TO: F1-OPT F1-CPT H-1B TN L-1 J-1 etc. For additional information around work authorization needs please refer to the following resources:Nonimmigrant Workers and Green Card for Employment-Based Immigrants 

Remote Work :

No

Employment Type :

Full-time