Team Leader- Telco

Angeles - Philippines

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

In this role you will be responsible for overseeing key client relationships managing a team of account executives and driving customer satisfaction and retention.

Lead and mentor a team of account executives providing guidance and support to ensure high performance and professional growth
Develop and implement strategic account plans to maximize client satisfaction and revenue growth
Serve as the primary point of contact for high-value clients addressing their needs and concerns
Collaborate with cross-functional teams to deliver innovative solutions and ensure seamless service delivery
Monitor and analyze account performance metrics identifying areas for improvement and implementing corrective actions
Conduct regular client meetings and presentations to maintain strong relationships and identify new business opportunities
Oversee the resolution of complex client issues escalating when necessary
Contribute to the development of account management best practices and standard operating procedures
Prepare and present periodic reports on account performance to senior management

Qualifications :

Bachelors degree in Business Administration Marketing or a related field
3-5 years of experience in account management with a proven track record of client retention and growth
1-2 years of team leadership experience demonstrating the ability to motivate and develop team members
Strong communication and interpersonal skills with the ability to build and maintain relationships at all levels
Excellent problem-solving and decision-making abilities
Proficiency in CRM software and Microsoft Office Suite
Strategic thinking and planning skills with the ability to translate client needs into actionable plans
Project management experience including the ability to manage multiple accounts and priorities simultaneously
Industry-specific knowledge relevant to our companys sector (preferred)
Ability to work in a fast-paced dynamic environment and adapt to changing priorities
Strong analytical skills with the ability to interpret data and make data-driven decisions

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

In this role you will be responsible for overseeing key client relationships managing a team of account executives and driving customer satisfaction and retention.Lead and mentor a team of account executives providing guidance and support to ensure high performance and professional growthDevelop and...

In this role you will be responsible for overseeing key client relationships managing a team of account executives and driving customer satisfaction and retention.

Lead and mentor a team of account executives providing guidance and support to ensure high performance and professional growth
Develop and implement strategic account plans to maximize client satisfaction and revenue growth
Serve as the primary point of contact for high-value clients addressing their needs and concerns
Collaborate with cross-functional teams to deliver innovative solutions and ensure seamless service delivery
Monitor and analyze account performance metrics identifying areas for improvement and implementing corrective actions
Conduct regular client meetings and presentations to maintain strong relationships and identify new business opportunities
Oversee the resolution of complex client issues escalating when necessary
Contribute to the development of account management best practices and standard operating procedures
Prepare and present periodic reports on account performance to senior management

Qualifications :

Bachelors degree in Business Administration Marketing or a related field
3-5 years of experience in account management with a proven track record of client retention and growth
1-2 years of team leadership experience demonstrating the ability to motivate and develop team members
Strong communication and interpersonal skills with the ability to build and maintain relationships at all levels
Excellent problem-solving and decision-making abilities
Proficiency in CRM software and Microsoft Office Suite
Strategic thinking and planning skills with the ability to translate client needs into actionable plans
Project management experience including the ability to manage multiple accounts and priorities simultaneously
Industry-specific knowledge relevant to our companys sector (preferred)
Ability to work in a fast-paced dynamic environment and adapt to changing priorities
Strong analytical skills with the ability to interpret data and make data-driven decisions

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

Hyperion
Acquisition
Asset
ABAP
Basic
Activex

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About Company

Sutherland

Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more

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