Deputy Manager Transactional Quality REF85370HMumbai Plant 1011

Should be well versed with the Finance & Accounting functional knowledge in PTP/ OTC/RTR

. Understand the overall flow of the F&A business and should be well versed with the entire cycle of domain Should be able to communicate with the client and internal stakeholder.

Maturity in handling customers and work in a multi culture/process environment.

Should have good working knowledge of Transaction Quality systems tools and technologies. End to end domain knowledge.

Drive continuous improvement projects Brainwave ideas Kaizen to improve current process performance.

Need to have ability to train and mentor on multiple quality & improvement concepts areas and projects

Daily Weekly & Monthly reporting

Manage and lead a team of Quality resources and managers to drive accuracy and SLA compliance for current processes.

Ensure adherence to defined SLAs processes are compliant from risk perspective continuous reduction in errors and customer escalations.

Driving VOC and CSAT actionable across the teams verticals locations and maintain or improve the scores.

Providing effective feedback to all processers.

Working on Bottom performers to bring them up.

Drive quality related activities - Calibrations with clients & internal team FMEA Risk & Compliance practices.

Actively involved in internal meetings/client meetings/customer reviews/stakeholder meetings from performance & CSAT improvement perspective

Worked in OTC team having Accounts Receivable process knowledge

Knowledge of Cash Applications

Knowledge of Customer Creations

Knowledge of Invoicing

Knowledge of OTC domain in Media and Entertainment business

Good Communication Skills ( Internal and External )

Analytical Skills Proficiency in MS Office

Stakeholder Management

Strong OTC domain knowledge

Accuracy & integrity in data handling

Ability to work with people and teams of diversified / different priorities

Business intelligence and strong result orientation

Very resilient and lateral thinking capability & experience in advance quality planning

Strong stake holder and relationship management skills and dealing with senior team members.

Highly self-motivated proactive and eager to develop new capabilities in evolving role

Qualifications :

Commerce Graduate

Remote Work :

Yes

Employment Type :

Full-time