Technical Solutions Engineer
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
- Respond to customer product inquiries via telephone or in written internet-based email.
- Resolve customer concerns raised during installation operation maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
- Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Required Product Knowledge and Technical Skills:
- Working knowledge of networking industry products and protocols
- Minimum of 1-5 years hands-on experience and a combination of the following; designing deploying configuring supporting trouble shooting debugging and administering the following network protocols and technologies:
- AAA/TACACS ACL ARP BGP (RFC 4271) DHCP 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) Flow Control ICMP IGMP IPv4 & IPv6 LACP LLDP MPLS NAT Open Flow OSPF (RFC 2328) PIM QOS RIP Sflow SNMP STP/RSTP/MST (IEEE 802.1d) VARP/VRRP VLAN (IEEE 802.1q) VRF
- Experience with troubleshooting tools such as IXIA tcpdump and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programming/scripting (C Java Python Perl JavaScript shell) a plus
Qualifications :
Desired Skills:
The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required as is the ability to triage. As we are continually releasing new features and products a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware developmentboth in diagnosing problems as well as communicating them in multiple technical contexts. Thus excellent written and verbal communication skills are a must as is a collaborative approach.
Education:
Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and sof ... View more
