Conference and Banqueting Coordinator

• Handle all event enquiries received via email or phone during the shift ensuring timely communication and providing replies or confirmations within a reasonable timeframe.
• Proactively seek opportunities to increase hotel revenue by upselling food & beverage services and room bookings.
• Prepare detailed function sheets for all events including any amendments and ensure all updates are promptly shared with the relevant department heads.
• Effectively manage and work within allocated budgets ensuring all events remain profitable.
• Ensure timely input and accurate management of reservations and data for all group enquiries and bookings

• Maintain clear and consistent communication with other departments regarding special requests booking updates or any other reservation-related matters.

• Ensure that Accor brand standards and company procedures are consistently implemented and regularly updated.

•  Monitor and implement hotel security and safety procedures related to events and group activities.

• Deliver outstanding customer service ensuring all guests and clients have a memorable experience

Qualifications :

• Previous experience in event coordination sales or hotel operations (preferred but not essential)
• Excellent communication and interpersonal skills
• Strong organisational and time-management abilities
• Ability to work under pressure and meet deadlines
• Strong attention to detail and accuracy
• Proactive approach with a positive and customer-focused attitude
• Good understanding of budgets and revenue management
• Proficiency in Microsoft Office (Word Excel Outlook); knowledge of hotel booking systems is a plus
• Flexibility to work different shifts including weekends and evenings if required
• Commitment to delivering exceptional service and guest satisfaction

Additional Information :

We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us.

In return for your commitment we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun addition we will provide you with hotel discounts and benefits worldwide.

Creates a culture which is service focused positive and driven to succeed open to change and creative in approach.

Excellent communicator with well-developed stakeholder management skills (internal and external)

Exceptionally organised with the ability to efficiently prioritise manners.

Ability to remain calm when under pressure.

Ability to work a flexible roster including mornings evenings weekends and public holidays

We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.

If you feel you are the right candidate please click apply now! Wed love to hear from you!

One more thing

By working at Novotel London Greenwich you will be part of the Accor network a worldwide hospitality leader. With us you can be all you are work with purpose grow learn enjoy and explore Accors limitless opportunities. Discover our Talent stories at or on Instagram @

• Contract Type: Part Time
• Number of hours: PT
• Start date: ASAP
• Location: Novotel London Greenwich

Remote Work :

No

Employment Type :

Part-time