Company: Assemblio
Role: (Senior) Customer Success Manager
Location: Stuttgart
Language: German (native) English
WFH policy: Hybrid office-first culture; frequent on-site presence required
Industry: DeepTech / Manufacturing SaaS
Product: AI-driven enterprise solution for assembly process planning and optimisation; complex deep-tech software developed at Fraunhofer Institute
Size and functions of local team:
20 people today - 15 in R&D - rest in GTM!

• Growing GTM function led by CSO

Role description

• Own and manage a customer portfolio end-to-end from onboarding to expansion

• Lead structured onboarding for complex enterprise clients

• Run regular check-ins milestone reviews product feedback loops

• Drive product adoption and quantify customer value creation

• Troubleshoot issues and coordinate with internal teams for resolution

• Prepare and run internal and external QBRs (roadmap success measurement expansion opportunities)

• Develop strategic account plans with the CSO to increase NRR and expand customer footprint

• Engage with diverse stakeholders (shop floor system integrators management C-level)

• Translate customer insights into structured input for Product

• Support creation of reference customers including business cases

Unique about the company (that you dont read online):

• Deep-tech product built on Fraunhofer research not a typical SaaS tool

• Solving multi-million-euro production inefficiencies for enterprise manufacturers

• Land-and-expand motion with expansion potential of 500K5M ACV

• Strong inbound pull from DAX/MDAX industrial clients despite market slowdown

• Early-stage high-performance environment with direct exposure to founders

• Career-defining opportunity: one of the first CS hires shaping the function from scratch

Growth perspective:

• Team Lead CS

• Head of CS

• Account Management Lead

• High level of autonomy and ownership in a fast-scaling deeptech company

Must haves:

Experience:

• Experience in SaaS Account Management / Customer Success in a start-up or scale-up with complex product

• OR management consulting background (Senior Consultant) ideally lean/operations/manufacturing

• 2 years relevant experience (3 for Senior role)

• Passion or interest in manufacturing/production environments

Language:

• Native German

Nice to haves:

• Mechanical engineering degree with business coursework

• Mechanical engineering relevant practical experience

• Business administration degree (target university)

• Consulting background (Staufen Lean/OPEX consulting etc.)

Salary range & secondary benefits:

• 100K OTE

• 70/30 split (30K variable at 100% attainment)

• Quarterly payout based on NRR

• Accelerators:

  • Up to 45K variable at 130% goal

  • Up to 75K variable at 160% goal

• Max 2.5 OTE payout cap

• Floor conditions: GRR <80% no payout; Logo retention <80% no payout

Hiring process:

1. 30 min Say-Hello with CSO (Richard)

2. 2h in-person Case Study at office (CTO CSO)

3. 30 min Meet the team

4. Offer

How to introduce a candidate:

Email introduction to Richard (CSO):

Required Experience:

Manager