ITSM Release Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Were a Family Friendly certified workplace we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation border protection and health markets.
Your New Role and Responsibilities
We have exciting opportunity for an energetic driven and detail orientated ITSM Release Manager who is eager to be a part of a growing Service Management account.
This is a new government client who is on a journey to reshape the departments ITSM services and embrace the benefits of a comprehensive Service Integration and Management (SIAM) structure. As a result we are seeking highly motived and dedicated Release & Deployment coordinator to join our established team.
Key Responsibilities:
Schedule and deploy approved changes including after-hours support when required and manage technical and non-technical resources according to predefined release plans.
Administer release and change records in ServiceNow enforce adherence to processes and ensure compliance throughout the change and release lifecycle.
Engage testing resources validate deployment outcomes and identify manage and mitigate risks associated with releases.
Collaborate with Service Management teams (Change Incident Problem) liaise with internal and external vendors and participate in Change Advisory Boards (CAB).
Provide proactive updates to senior stakeholders and leadership maintain release schedules and prepare post-implementation handover documentation.
About You and What Youll Bring
Previous experience in a Release role or similar with exposure to Change and/or Release Management highly desirable.
Familiarity with ServiceNow ticketing platform and ITIL V3/V4 Foundations or higher; experience within a Service Integration and Management (SIAM) structure is highly regarded.
Strong team player who can work independently while contributing positively to team culture and representing the Leidos brand.
Ability to manage multiple priorities work under pressure and provide after-hours/on-call support when required.
Excellent communication skills and a proactive approach to building relationships with internal and external stakeholders.
This role does require the successful applicant to be an Australian Citizen and hold a Baseline level security clearance.
Diverse Team Members Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. Its about creating a workplace where everyone can do important work feels welcome valued and respected and has equal access to opportunities to thrive. Paul Chase Chief Executive Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.
Our five Advocacy Groups (Women and Allies NetworkYoung Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride) provide an opportunity for team members to connect and collaborate on shared interests and work to support and celebrate our diverse community.
Next Steps
To apply for this role follow the links or apply via our Careers page.
Recruitment process - virtual / face to face interview & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) certain circumstances this can place limitations on persons who hold dual nationality permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
Original Posting:
For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
