Reservations Supervisor

We are seeking an experienced and proactive Reservations Supervisor to lead the daily operations of our Reservations Department. As a key member of the Rooms Division you will be responsible for driving revenue through effective inventory management ensuring accurate and efficient reservation processes and delivering exceptional guest service at every stage of the booking journey.

This is an excellent opportunity for a hospitality professional with strong administrative skills a passion for customer experience and the ability to coach and motivate a team within a fast-paced hotel environment.

Operational Leadership

• Supervise the daily operations of the Reservations Department ensuring accuracy efficiency and adherence to Accor standards.

• Manage room inventory rate loading availability and distribution across all channels.

• Oversee group bookings allotments and contractual blocks in coordination with Sales and Events teams.

• Ensure compliance with hotel policies reservation procedures and brand standards.

Guest Service & Communication

• Provide exceptional service to guests travel partners and internal stakeholders.

• Handle complex booking enquiries VIP reservations and escalation issues with professionalism.

• Ensure timely and accurate communication with Front Office Housekeeping and Revenue Management teams.

Team Leadership & Training

• Lead mentor roster and train Reservations Agents.

• Conduct regular performance check-ins and support ongoing development.

• Foster a positive guest-focused culture aligned with Accor values.

Qualifications :

About You

• Previous experience in hotel reservations or front office (Accor experience highly regarded).

• Strong knowledge of Opera / PMS systems and channel management platforms.

• Excellent communication problem-solving and organisational skills.

• Ability to work under pressure prioritise tasks and maintain accuracy.

• Proven leadership or supervisory experience (or readiness to step up).

• A commitment to delivering a memorable guest experience.

Additional Information :

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. With 5400 Hotels across 110 countries the opportunities are endless! 

• Learn your Way - Access to our Accor Academy so you can learn while you earn! 
• Work Your Way - Flexibility to ensure a work life balance! 
• Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation worldwide 
• Accors refer-a-friend bonus 
• Accors Parental Leave Scheme 
• Access to our Employee Assistance Program 

#workyourwaytoleadership #accorcareers #accorlivelimitless #accorhotels #itsgoodtobeus #benefitsyourway 

Remote Work :

No

Employment Type :

Full-time