Bar & Gaming Supervisor

A career that lets your passion shine:

As our Bar & Gaming Supervisor you will be a visible confident leader within TCs Bar & Gaming Lounge while also supporting service delivery across other food and beverage outlets as required. Youll balance compliance with charisma structure with warmth - creating an environment that feels welcoming polished and effortlessly controlled.

You will:

• Supervise daily operations within TCs Bar & Gaming Lounge ensuring smooth service flow compliance and guest satisfaction
• Lead coach and support a team of ambassadors to deliver warm intuitive and responsible service
• Bring energy and presence to the floor - setting the tone through engagement professionalism and approachability
• Uphold responsible service of alcohol and gaming confidently managing guest behaviour and sensitive situations
• Maximise guest experience and revenue through product knowledge promotions and natural suggestive selling
• Maintain presentation cleanliness and operational standards aligned with Sofitel brand expectations
• Support service across other food & beverage outlets when required adapting seamlessly to different environments
• Assist with stock control cash handling gaming machine operations and shift leadership duties

Qualifications :

What you will bring to the role:

• Proven experience in a bar & gaming environment with strong operational knowledge
• Previous supervisory or leadership experience within hospitality
• Sound understanding of gaming machine operations and compliance requirements
• Current RSA and RSG certification
• Confident communication style emotional intelligence and the ability to lead diverse teams
• A calm professional approach under pressure and in complex guest situations
• Flexibility to work across evenings weekends and public holidays
• A genuine passion for service atmosphere and guest connection
• Luxury hotel experience is advantageous but presence leadership and mindset matter more than titles

Additional Information :

Thrive in our Sofitel Gold Coast Broadbeach community: 

• A chef prepared meal complimentary on every shift
• Laundered uniforms to have you looking and feeling your best
• A complimentary Sofitel stay experience each year to celebrate your work anniversary
• Global discounts across Accor hotels restaurants and experiences
• An additional paid day off during your birthday month
• Personalised reward program curated to suit your lifestyle
• Discounted onsite parking secure bike storage and convenienct access to public transport
• Walking distance to Broadbeachs best dining shopping and coastline
• Leaders who invest in your development coaching and long-term career
• A global brand setting standards for French luxury hospitality

Apply now and shape the future of your hospitality career with Sofitel.
Full Australian working rights are required for this position with the ability to work an average of 38 hours per week.

Our commitment to Diversity & Inclusion:

Were proud to be an inclusive employer that celebrates diversity in all forms. If you require adjustments during the recruitment process we welcome you to let us know so we can support you.

Remote Work :

No

Employment Type :

Full-time