Bell Captain The Diplomat Beach Resort, Curio by Hilton

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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EOE/AA/Disabled/Veterans

A premiere Florida destination since 1958 The Diplomat Beach Resort Curio Collection by Hilton enters its next era as the property transitions to Signia by Hilton setting a new standard for sophisticated beachfront hospitality. Perfectly positioned between Miami and Fort Lauderdale the reimagined resort blends timeless glamour with a modern beach club spirit. Home to 1000 guestrooms and suites the property pairs elevated design with effortless comfort.

Our South Floridas iconic hotel is looking for a Bell Captain to join its team! A Bell Captain is responsible for supervising Bellpersons transferring and storing guest luggage and responding to guest requests.

The ideal candidate has bell captain or similar hospitality supervisor experience in an upscale hotel setting. Seeking someone who has full open availability and thrives in a fast paced environment. Prior full-service luxury hotel experience of a similar size highly preferred.

What are the benefits of working for Hilton*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing

As a Bell Captain you would be responsible for supervising Bellpersons transferring and storing guest luggage and responding to guest requests in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely friendly and efficient manner
• Organize and store luggage as needed according to guidelines
• Supervise monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward
• Recruit interview and train team members
• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
• Assist in the maintenance appearance and functionality of equipment