Credit Representative (remote Iowa)

Remote: State of Iowa area only

Do you have experience in collections and a passion for delivering exceptional customer service while helping individuals through challenging situations If so were looking for someone like you!

Join the Industry Leader
Professional the nations top provider of accounts receivable management services is hiring Credit Representatives right now! Were revolutionizing the collections industryone call text and chat at a timeand we need compassionate driven individuals to join us.

Why Choose Professional
At Professional we believe every interaction matters. Thats why we prioritize building positive productive relationships with consumers. With cutting-edge omni-channel communication tools youll connect with customers via text live chat email and phonedelivering top-notch service at every touchpoint.

If youre enthusiastic about creating positive experiences and being part of a forward-thinking team we want to hear from you!

Job Details:

• Position is Full-Time 40 hours per week working Monday Friday 8am 5pm PST
• Location: Work from Home (State of Iowaarea only)

Work from Home Requirements:

• Minimum of 1.5 years 1^st or 3^rd party collection experience.
• Dedicated private room in your home that is quiet during work hours.
• Internet connection of 50 MB or more which is hard-wired (Ethernet connected) from the modem to your company PC.
• Your desktop work surface must have room for 2 PC monitors. Professional will provide all computer equipment.
• You will be required to sign and acknowledge these work-from-home requirements.
• Must have a personal cell phone to install a security application.
• Must be present in virtual work environment via company provided webcam during all working hours.
• Must be meeting minimum performance levels and KPIs.

What Will You Be Doing as a Credit Representative

• Use state-of-the-art technology and communicate with Consumers via phone live chat email and text.
• We will train you to take inbound and outbound call with utmost professionalism and courtesy.
• Negotiate and set-up payments.
• Navigate cutting edge Customer Relationship Management (CRM) software
• Learn negotiation and sales techniques applicable to all industries
• Negotiate payment agreements resolve customer concerns and help consumers get out of debt.
• General computer skills are required with the ability to navigate multiple screens and type 25 words per minute
• Good decision making skills are required.

Top Reasons to Join Our Team:

• A stable organization offering an exciting yet challenging employment opportunity
• Growth potential both personally and professionally.
• Comprehensive training to set you up for success.
• A supportive dynamic team environment and Company Culture.
• The chance to make a meaningful impact by helping people navigate tough times.
• Great benefits (health dental & vision Insurance) with the Employee only cost share is $206.76per month and eligible the 1^st of the month following 60 days.
• We offer a traditional 401k/Roth Plan with discretionary matching.
• Paid Time-Off accruing up to 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment)
• Paid Volunteer and Community Outreach Program that allows you to help others in the community
• Compensation begins at $15.50-$17.00 per hour depending on experience plus commission.

See what its like to work at Professional Credit by visiting our website at and checking out our video at: today and start making a difference with Professional!

EOE/DFW