Sr Computer Operator

Data Center Specialist III

SUMMARY:

Under limited supervision the Data Center Specialist III provides the highest level of customer service by controlling and monitoring multi-platform resolution. Monitors and maintains uptime of facilities by minimizing breakdowns and maximizing process and system efficiencies. Assists more junior Data center operators.

JOB DUTIES

• Supports hardware and software installation configuration operation and ongoing maintenance of the computer/data center.
• Operates monitors and performs basic troubleshooting of equipment networks and data processing/batching; assists with logging and documentation of equipment and processes.
• Executes monitors and prints scheduled and special request batch jobs and monitors for abends and timely completion.
• Monitors core system platforms looking for slow performance or other system related problems.
• Enters Request for Service for each batch job abend and escalates to IT on call if needed.
• Executes scripts to monitor for service availability and proactive mainframe and AS/400 console monitoring for identifying responding to and escalating exceptions.
• Monitors environmental controls system (Site Scan) for exceptions.
• Recommends workflow improvements.
• Ensures hardware issues are identified and reported to the vendor.
• Incorporates batch request jobs into the production schedule.
• May mentor lower level employees.
• May also assist with cabling racking and server installations.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and five (5) or more years of experience.

KNOWLEDGE SKILLS ABILITIES

• Ability to multitask when given complex problems that require more urgent attention.
• Skilled and experienced in customer service.
• Skilled in diagnosing problems and escalating issues if needed.
• Remaining calm in high-pressure environments.
• Ability to do foundational JCL/JES Commands.
• Ability to do system restart procedures.
• Reliability organization and attention to detail required.
• Excellent leadership skills.
• Understanding of overall department workflow with the ability to work alone to resolve almost all issues.
• Ability to follow step-by-step logical instructions.
• Ability to monitor master console for messages and alerts.
• Ability to work with print via a high-speed laser printer.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS: None required.

SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION: Motion offers an excellent benefits package that includes options for healthcare coverage 401(k) tuition reimbursement vacation sick and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties responsibilities and skills required. Management retains the right to add or modify duties at any time.

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