Customer Service Representative
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Job Location:
Swedesboro, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Customer Service and Support function is responsible for assisting supporting and resolving customer questions related to products and services. This individual problem-solves generates and analyzes metric reports mentors less experienced Customer Service Representatives and recommends process and departmental improvements.
Key responsibilities include:
- Reporting to management on customer satisfaction.
- Tracking delivery performance by site comparing due dates versus customer request dates and promise dates versus request dates.
- Summarizing customer surveys by ratings.
- Reviewing order status to ensure proper scheduling methods are in place to meet delivery commitments and achieve customer satisfaction in line with the quality management system.
- Publishing performance reports for various accounts as required.
- Reviewing open order reports in a timely manner to resolve concerns prior to expediting.
- Analyzing complex processes systematically and preparing clear concise reports.
- Generating complex quotes for both intercompany and external customers.
- Liaising with the Quality Department on RMAs and AQRs.
- Producing reports to support reduction of customer backlogs.
- De-escalating and mitigating customer issues to ensure positive outcomes on behalf of John Crane.
- Managing special projects as assigned by management.
- Developing a Master Scheduling Plan spreadsheet for major customers coordinating with planning teams to ensure delivery cost and inventory requirements are met. This plan must be monitored prioritized and reported to ensure product availability.
- Assisting with use of the Pricing Tool (LPG) to price assemblies and components in proposal status.
- Supporting end-of-month closing activities including balancing and troubleshooting daily order activity.
Qualifications :
- Experience in an ERP System is required.
- Intermediate to Advanced knowledge of Microsoft Office Products.
- Must be detail oriented and be able to work independently using sound judgment.
- Ability to work independently or in cross functional teams.
- Ability to read blueprints identify product lines and answer basic technological questions in certain locations.
- Familiarity with rotating equipment and pumps a plus.
- Strong verbal written problem solving and organization skills required.
- Experience in planning materials and scheduling as needed. (Bilingual English Spanish in certain locations).
- Demonstrated ability to mentor others.
- Experience working in a diverse environment is preferred
- Bilingual English Spanish a plus.
Compensation:
- Hourly rate of $21.32 $26.44 depending on experience.
- This role includes standard company benefits for full-time employees including medical coverage and paid time off.
Additional Information :
With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.
Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Smiths Group is a global technology company that delivers solutions for the worlds evolving challenges. With a history spanning over 170 years, we operate across multiple sectors, including healthcare, energy, defense, and manufacturing. Our five divisionsJohn Crane, Smiths Detectio ... View more
