Director SourcingProcurement Services & Account Management

Job Title: Director - Sourcing/Procurement Services & Account Management 

Location: Remote

Employment Type: Full-time 

Industry: Procurement Services

Experience Level: Senior

About the Role

We are seeking a Director of Sourcing/Procurement Services & Account Management. A senior leader who is skilled as combining expertise in procurement sourcing and supply chain with full accountability for account management revenue margin client satisfaction and retention. The Director will oversee delivery operations and drive the commercial and strategic success of assigned accounts.

Key Responsibilities

• Account & Client Management
  • Serve as the primary strategic contact for key client accounts. Build strong trust-based relationships and act as an advisor on procurement and delivery matters. Lead business reviews contract renewals and long-term planning discussions. Align delivery and procurement solutions to meet client objectives and expectations.
• Revenue Margin & Profitability Management
  • Own financial performance for assigned accounts including revenue margin and cost controls. Develop and execute account growth plans. Identify upsell and cross-sell opportunities to expand services. Track and forecast account-level financials ensuring commercial viability
• Delivery Sourcing & Procurement Oversight
  • Oversee procurement sourcing and delivery operations to ensure quality compliance and efficiency. Bring strong experience in category management strategic sourcing and end-to-end S2P processes including contracting and sourcing execution. Added advantage if the candidate has deep knowledge or hands-on experience in specific categories preferably Marketing Logistics or GPS (Professional Services). Partner with operations logistics and category teams to optimize indirect procurement activities. Lead geographically distributed teams to maintain operational excellence
• Strategic & Operational Leadership
  • Develop strategic account plans covering growth risk retention and profitability. Drive collaboration across sales procurement operations finance and leadership teams. Engage with senior stakeholders internally and externally including C-level client leaders.
• Client Success & Retention
  • Monitor client satisfaction and proactively resolve issues. Ensure high retention and renewal rates by delivering consistent value. Enhance customer lifetime value through strategic account planning.
• Team Leadership & Development 
  • Lead and mentor teams across India Costa Rica and the U.S. Set clear responsibilities KPIs and performance expectations. Foster a culture of accountability collaboration and continuous improvement.

Qualifications :

Required Qualifications & Preferred Qualifications

• Bachelors/Masters Degree in Business Supply Chain Logistics or related field required
• 8 years experience in procurement process
• Extensive experience in procurement sourcing supply chain or category management
• Strong account management capability with P&L ownership experience.
• Proven record in account growth retention and commercial optimization.
• Excellent analytical problem-solving and strategic planning skills.
• Ability to manage global cross-functional teams and senior stakeholders.
• Skilled in both delivery operations and business development.
• Flexible adaptable and committed to a strong client-first mindset.

Additional Information :

Compensation Disclosure

The base salary range for this position is $200K to $210K annually. This represents the base pay range that we reasonably expect to offer for this position.

Final compensation will be determined based on a variety of factors including but not limited to the candidates experience education skillset and location.

In addition to base pay this role may be eligible for performance-based bonuses incentive pay or commissions which are not included in the listed base salary range.

WNS complies with all applicable federal state and local pay transparency laws including those in California Colorado New York Washington and Illinois.

Note: For complete compensation information please refer to the job posting on our official careers page.
 

Benefits Overview

Our benefits package includes (but is not limited to):
- Medical dental and vision insurance
- Paid time off (PTO) holidays and sick leave
- 401(k) with company match or other retirement plan
- Life and AD&D Insurance
- Employee Assistance Program
 

Equal Opportunity Employer Statement

WNS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression national origin age disability genetic information veteran status or any other status protected under federal state or local law.

We also provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in all aspects of employment including the application process.
 

Remote Work :

Yes

Employment Type :

Full-time