Customer Service Technician

Truganina - Australia

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you passionate about automotive lighting and love delivering standout customer service

Join our team as an Automotive Lighting Customer Service Technician and be the bright spark that keeps our customers shining with satisfaction. From troubleshooting tech to guiding buyers on the perfect glow-up youll play a key role in lighting the way to exceptional experiences and premium solutions.

Ready to shine in a fast-paced dynamic environment Lets make some sparks fly!

Why Join STEDI

Be part of a modern dynamic and supportive work environment.
Work-life balance with great hours and an energetic team culture.
Opportunities for growth career development and recognition for your contributions.
Be part of a market-leading innovative and trusted brand.
Attractive remuneration based on experience.
Career Growth: Pathways for professional development and internal promotion.
Team Culture: Work alongside passionate fun like-minded individuals.
Modern Facilities: Our headquarters in Truganina offers a state-of-the-art work environment.
Stability: A secure position with a trusted employer in a growing industry.

Key Responsibilities

Assisting customers with advanced technical assistance and work with customer to solve technical issues and when necessary working with the product team to make changes as required.

Delivering outstanding sales and service experiences to customers through phone email and other channels.
Processing orders returns and resolve customer inquiries promptly and effectively.
Building and maintaining lasting relationships with our B2C customers.
Collaborating with our onsite warehouse team to ensure seamless customer service.
Upholding brand presentation standards and contribute to brand awareness.
Supporting a positive and professional environment for customers and colleagues.

The ideal candidate will

Have a passion for the 4WD camping or automotive industry.
Demonstrate strong interpersonal and communication skills.
Be reliable punctual and self-motivated.
Possess excellent attention to detail organizational and follow-up skills.
Ability to navigate and learn computer systems and software.
Be adaptable and excited to learn and grow with our team.

Required Skills

Previous experience in Customer Service Parts Interpretation Retail or Trade Sales.
Automotive knowledge is highly desirable.
Strong written and verbal communication skills including excellent grammar.
Full Australian drivers license.

What We Offer: Join us as the go-to Customer Service pro for 4WD lighting. Help gearheads light up every trail with killer service and unbeatable know-how. Ready to shine Lets hit the road!

STEDI is a premier provider of high-quality automotive lighting and accessories dedicated to reshaping the industry through innovation reliability and exceptional service. Our products are crafted for 4WD enthusiasts off-roaders and outdoor adventurers across Australia who expect nothing less than premium performance and durability.

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GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.

Required Experience:

Are you passionate about automotive lighting and love delivering standout customer service Join our team as an Automotive Lighting Customer Service Technician and be the bright spark that keeps our customers shining with satisfaction. From troubleshooting tech to guiding buyers on the perfect glow-u...