Director, Training and Consulting

Strategic Leadership

• Define and execute the overall strategy for Training and Consulting within the Professional Services department ensuring alignment with company objectives and customer success goals.
• Maintain and expand a profitable scalable catalog of service offerings across consulting implementation and training.
• Partner with Sales Marketing and Operations to develop go-to-market strategies pricing models and value propositions that drive growth and customer adoption.
• Collaborate with Sales on quotes RFP responses and subject-matter expertise related to Training and Consulting offerings to ensure accuracy competitiveness and alignment with delivery capacity.
• Use data and market insights to identify emerging customer needs and translate them into new or enhanced service offerings.
• Evaluate service performance against financial and operational goals adjusting strategies to meet evolving business priorities.

Operational Performance

• Drive achievement of key departmental performance indicators including revenue attainment gross margin utilization delivery timelines and customer satisfaction (CSAT).
• Oversee operational planning forecasting and resource allocation to balance workload capacity and profitability.
• Implement data-driven processes and tools that improve visibility into project performance resource utilization and delivery efficiency.
• Collaborate with Professional Services leadership and Finance on budgeting reporting and cost control to ensure sustained profitability.
• Monitor and analyze financial and operational trends to identify risks and opportunities for improvement.
• Ensure consistent adherence to company standards for project delivery quality and customer engagement.

People Leadership

• Lead and develop a global team of consultants and trainers setting clear expectations around performance delivery quality and customer satisfaction.
• Foster a culture of accountability collaboration and continuous improvement focused on measurable outcomes and professional growth.
• Provide coaching and mentorship to build leadership capability and strengthen functional expertise across consulting and training disciplines.
• Establish and monitor individual and team goals aligned with departmental KPIs such as utilization CSAT and margin performance.
• Recognize and reward excellence while addressing performance gaps through proactive coaching and feedback.
• Partner with Human Resources and Professional Services leadership to recruit onboard and retain top talent with strong product knowledge and customer engagement skills.

Customer Success & Engagement

• Ensure every consulting and training engagement delivers measurable customer outcomes including improved product adoption satisfaction and operational efficiency.
• Partner with customers to understand strategic objectives aligning service delivery and training solutions to achieve defined results.
• Collaborate with Product Management Sales and Support to create a unified customer experience that extends beyond implementation.
• Collect and analyze customer feedback and CSAT data to identify trends root causes and opportunities for service enhancement.
• Represent SirsiDynix at key customer meetings conferences and industry events demonstrating thought leadership and reinforcing the companys commitment to customer success.
• Advocate for the customer voice within Professional Services ensuring insights inform service development and continuous improvement initiatives.

Requirements

• Education in Business Education Library Science or a related field or equivalent professional experience. Masters degree MLIS or equivalent experience preferred.
• 5 years of supervisory or management experience in professional services training or consulting.
• Excellent interpersonal communication and presentation skills.
• Strong business acumen with strategic thinking organizational and leadership abilities.