Change Management Consultant

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

AvePoint is seeking a Business Analyst with enterprise software solutions experience to join us in our Client Services division.

What will you be doing
Your job is to implement change management for our digital transformation and modern workplace projects to smoothly transition our customers through the change and improving the adoption rate at the same time. You will work with our customers in defining strategic and viable change management plans tailor made to the nature of the project build collaterals and perform activities to realize the plan.

Your responsibilities will include:

Overseeing and leading any change management track of projects including the researching implementation and assessment from start to finish.
Creating and conducting the coaching and training sessions including e-learning for various audiences including customer management and leadership.
Ensuring project goals are met and executed by working with numerous internal resources.
Long term relationship building with both clients and colleagues.
Ability to acknowledge and address any client issues and resolve these with the intent of exceeding client expectation.
Frame user journeys by identifying pain points and areas for improvement
Monitor and measure the effectiveness of change initiatives and ensure alignment with the strategic objectives
Create User Guide / Documentation that evolves with the program incorporating feedback and learnings from initial rollouts and local needs.
Assess the impact of change to identify the impact and effects changes on organizational processes systems and people and identify potential risks and devising strategies to address resistance and facilitate a smoother transition.
Develop and execute impactful communication strategies tailored to various target audiences ensuring clear meaningful messaging that resonates with stakeholder.
Engage with key stakeholders at all levels of the organization to build support for change initiatives ensuring awareness commitment and adoption of the assigned project.

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We look for people who value agilitypassionand teamwork; those who can bring fresh ideas to the table and want the opportunity to learn grow and expand their careers. Bring your aptitude and build upon what you do best for our customers partners team and you.

Other qualities thatyoullneed to be a fit for this role include:

Background/experiences in relevant fields (Computer Science Engineering etc. preferred).
Professional experience with analyzing and documenting complex business processes software development requirements and taxonomies.
Professional experience with change requirements gathering and analysis.
Experience producing and analyzing As-Is and To-Be documentation.
Strong analytical and project management skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Excellent communication skills and the ability to interact professionally with a diverse group executives managers and subject matter experts.
Familiarity with MS Office Suite (Word Excel PowerPoint).
Ability to successfully engage in multiple initiatives simultaneously.
Understanding of Microsoft SharePoint/Dynamics CRM architecture components and configuration preferred.
Understanding of Internet Intranet Extranet and client/server architectures preferred.
Experience supervising junior associates preferred.

About AvePoint

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We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace religioncolor national origin gender sexual orientation age marital status veteran status or disability status.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

Required Experience:

Contract

OverviewAvePoint is seeking a Business Analyst with enterprise software solutions experience to join us in our Client Services division.What will you be doingYour job is to implement change management for our digital transformation and modern workplace projects to smoothly transition our customers t...