Specialist, Operations Partnerships

About Lovesac

We are a young-at-heart fast-growing furniture company dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions that are adaptable washable expandable and delivered right-to-your-door-able allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable cloud-like comfort. From there we expanded the possibility for sustainable furniture with Sactionals a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days but our goal will always remain the same to create truly adaptable comfortable furniture that can be with you for life.

About our Culture

At Lovesac we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else were driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. Its about success of course but its also about making a positive impact on everyone our business touches.

About the Role

As our Specialist Partnership Operations you will serve as a critical link between Lovesac and its external partners ensuring operational excellence and consistent customer experience in partner retail environments. This role focuses on the behind-the-scenes execution and optimization of logistics for partner channels with a primary responsibility for ensuring roadshows are fully operational. The Specialist Partnership Operations will also design scalable processes to support seamless growth across new and existing partnerships.

This position is remote and will report into Lovesac Corporate HUB based in Stamford CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What Youll Do

Operational Support for Partner Channels:

Act as the primary liaison between Lovesac and external partners to ensure smooth operational execution.

Serve as the main operational contact for Lovesac and external partners to ensure smooth operational execution of roadshows and day-to-day business management.

Manage logistics planning and execution to support roadshow readiness ensuring they are 100% operational at launch or within 24 hours of setup.

Identify and own operational challenges and resolutions to maintain consistency and efficiency across all partner environments.

Auditing and Approval of Daily Orders (Physical and Online):

Manage the auditing and approval process for daily physical and e-commerce orders

Process Design and Optimization:

Develop and implement scalable processes that streamline logistics and operational workflows for current and future partnerships.

Identify and address inefficiencies in roadshow setup and execution ensuring continuous improvement and scalability.

Collaborate with cross-functional teams to align processes with Lovesacs operational standards and partner requirements.

Logistics Execution and Problem-Solving:

Manage the end-to-end logistics for partner roadshows including setup teardown and operational troubleshooting.

Quickly identify and resolve issues that arise during roadshow setup ensuring minimal disruption and a high-quality customer experience.

Partner with internal teams to address and rectify operational roadblocks effectively and efficiently.

Cross-Functional Collaboration:

Work closely with Operations Training Logistics and Partner Teams to ensure alignment and consistency in partner channel operations.

Serve as the go-to resource for troubleshooting operational issues in partner environments.

Provide regular feedback to internal teams to inform improvements in tools training and processes for partner channels.

Scalability and Growth:

Design new and refine existing processes that enable Lovesac to scale its operations efficiently across new partners and retail environments.

Provide input and recommendations to leadership on opportunities to enhance operational effectiveness and support business growth.

Perform any other reasonable duties for this role as requested by management.

Who you Are

Core Values: Top Ambition We All Win Together Conscious Operations Do Less and Do Best Love Matters
Table-Stake Values: Willing to Sweep Floors Grit Positive Self-Aware Self-Starting Insatiable Learners Transparency Customer-Centric
Core Competencies: Builds Customer Centricity Drives Remark-able Results Collaborates Effectively Makes Good Decisions Demonstrates Self-Awareness

Requirements

Bachelors degree in Business Administration Operations Marketing or related field preferred.

3 years of experience in retail operations logistics or a similar role preferred.

Familiarity with Lovesacs product offerings and operational model preferred.

Experience supporting roadshows or similar partner retail environments preferred.

Experience working with external partners or vendors preferred.

Proven ability to manage logistics and operational processes in fast-paced environments.

Strong understanding of logistics and operational workflows in a retail or partner-driven environment.

Proactive and resourceful in identifying and resolving operational challenges.

Experience in designing and optimizing scalable processes.

Demonstrated ability to work effectively with cross-functional teams and external partners.

Strong verbal and written communication skills to effectively liaise between Lovesac and partners.

Exceptional organizational skills to manage multiple tasks and priorities.

Exemplify each of our Lovesac values at all times be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs) goals and deadlines.

Must be able to travel using various forms of transportation as required by the Company in its sole discretion for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks companywide meetings and events vendor visits).

Flexibility to work nights weekends and holidays as required to support peak roadshow show and business needs.

Regular schedule includes at 7AM EST start time on roadshow opening days.

Must travel to partner locations as needed to oversee roadshow setup address operational challenges and support seamless execution.

Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees treating all clients both internal and external with dignity and respect at all times.

Full Time Benefits*

• Financial Benefits: Annual Bonus Program Annual and Inaugural Grant Equity Awards 401K Matching Contribution Financial Wellness Tools.
• Health and Wellness Benefits: Medical Dental Vision Health Savings and Flexible Spending Accounts Paid Parental Leave Life/AD&D Short Term and Long-Term Disability Critical Illness and Accident Insurance Employee Assistance Program.
• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year prorated from date of hire 8 paid company recognized holidays.
• Pet Insurance and generous Associate Discounts.

*Eligibility and terms for all benefits listed are as outlined in Lovesacs policy and plan documents.

Associate pay will vary based on factors such as qualifications experience skill level and competencies.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race color religious creed ancestry national origin ethnicity religion sex sexual orientation gender (including gender-related identity gender nonconformity) pregnancy age national origin marital status physical or mental disability military status genetic information or any other characteristic protected by applicable law.
Non-New York City Applicants Only: To the extent permitted by law conditional offers of employment will be contingent upon successful completion of a background check including but not limited to education verification employment history verification reference checks criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local state and federal law.

Lovesac participates in E-Verify as required by law. Immigration sponsorship is not available for this role.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process please reach out to us at: