B2C Operations Customer Expert I Italian Market
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: B2C Operations Customer Expert I (Italian Market)
Start Date:
Location: Lisbon Portugal
Work Model: Onsite
Employment Type: Fulltime
Overview
You will join a major Swiss telecommunications project supporting private (B2C) customers with mobile communication internet and related services. This role is ideal for candidates who enjoy customer interaction problem-solving and a fast-paced work environment.
Key Responsibilities
Provide customer support in Italian through inbound calls
Assist with device issues subscriptions billing inquiries and service-related questions
Offer empathetic friendly and effective customer service
Identify opportunities to promote relevant products and services
Maintain professionalism and ensure a positive customer experience
Required Qualifications
Fluency in Italian (written and spoken)
Previous experience in customer service preferred
Strong communication and interpersonal skills
Energetic proactive and sales-oriented mindset
Ability to work well in a fast-paced environment
Training Program
Duration: 15 working days
Schedule: 8 hours/day (start between 08:3009:30 depending on the group)
Training includes:
Team integration
Software training
Product and service training
Customer management for telephone support
On-the-job practice
Training is compensated proportionally upon successful completion
No compensation if the trainee voluntarily leaves before completion
No social security taxes applied during training (no employment contract during this period)
Working Hours & Schedule
40 hours per week
Rotational shifts Monday to Sunday between 06:0022:00
1-hour lunch break
Portuguese public holidays apply; if worked a compensation day is granted
Vacation & Bonuses
Up to 20 vacation days in the first year (proportional)
22 days per full calendar year thereafter
Holiday and Christmas allowances (each equal to base salary)
Allowances paid monthly in proportional instalments
Accommodation Option (Optional)
Company-provided shared furnished apartment available for first 14 months
Includes utilities: water gas electricity TV WiFi
Eligibility: must live 100 km from the workplace
No pets allowed
Benefit appears on payslip as a taxed benefit-in-kind (tax-free until 31 Dec 2026)
Workplace
Modern office in Lisbon equipped with:
Lounge
Operations floor
Meeting rooms
Cafeteria
Accessible via metro bus and train (Entrecampos area)
Compensation Package (Example for 22 working days)
With Apartment Option
Base salary: 768
Holiday allowance: 64
Christmas allowance: 64
Meal allowance (7/day): 154
Apartment benefit-in-kind: 200
Total: 1251.83 (approx.)
Without Apartment Option
Total gross cash: 1050
Meal allowance (7/day): 154
Total: 1204 (approx.)
Training Allowance
Weekly: 92.80 gross
Daily: 18.56 gross
Contract Details
Initial Selection Agreement signed at start of training
Employment Uncertain Term contract (12 months) upon successful completion
After 2 years contract becomes permanent
Health insurance from day one (upon employment contract)
Meal allowance via card (tax-exempt)
Social Security contribution: 11%
Income tax depends on personal profile
Trial period: 1 month after contract signature
Key Skills
- Microsoft Access
- SQL
- Analysis Skills
- Microsoft Powerpoint
- Securities Law
- Data Mining
- Investment Banking
- Market Research
- Microsoft Excel
- Visual Basic
- Bloomberg
- Data Analysis Skills
