Italian Speaking Customer Support Specialist
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Specialist Italian Speaking (Social Media & B2B Support)
Location: Lisbon Portugal (On-site)
Contract Type: 6-month contract
Start: ASAP
Work Model: Onsite only
About the Role
We are looking for a Italian-speaking Customer Service Specialist to support our clients B2B advertisers on one of the worlds leading social media platforms.
You will be responsible for end-to-end product troubleshooting handling advertiser inquiries and providing high-quality customer support related to digital advertising products.
Key Responsibilities
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Take an active role in identifying opportunities to enhance service quality and improve the overall advertiser experience.
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Handle and resolve end-to-end product troubleshooting via email and chat channels.
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Provide customer support for a wide range of advertising products including technical and product-related queries.
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Collaborate closely with internal Product Operations and Engineering teams to drive timely resolution of open cases.
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Ensure high customer satisfaction levels through consistent communication and quality support throughout the case lifecycle.
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Meet productivity targets and service level metrics contributing to Best-in-Class support performance.
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Partner with technical specialists to educate advertisers on product features campaign setup and common issue categories.
Requirements
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Experience in paid campaign management is mandatory.
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Degree in Marketing or a related field.
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Experience in Digital Marketing.
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Previous experience in a Contact Centre or Service Program for an Advertising Tech company.
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Fluent knowledge of social media platforms and basic understanding of digital advertising concepts.
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Strong customer service orientation with excellent problem-solving and communication skills.
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Ability to work independently as well as in a collaborative team environment.
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Fluent Italian (C1/C2) and good command of English.
Work Schedule
Initial Schedule: 12-Hour Operational Window
Monday to Sunday 07:00 to 19:00
Two rotational shifts:
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07:00 16:00
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10:00 19:00
Future Schedule (Date TBD by Client):
24/7 operation Monday to Sunday
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Rotational shifts
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2 rotating days off per week
Key Skills
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- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
