Remote Reservations Specialist

Biscay - Spain

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Were seeking a dependable Remote Reservations Specialist to manage reservations and deliver outstanding service from a fully remote this role youll process booking requests confirm supplier arrangements and act as a primary point of contact for clients and vendors. Youll play a key part in ensuring bookings are accurate payments are processed correctly and customers receive timely professional support throughout the reservation lifecycle.

Key responsibilities

Receive and process reservation requests for flights hotels ground transportation and activities.
Accurately enter booking details into reservation platforms and confirm supplier confirmations and vouchers.
Manage payments refunds and booking amendments in line with company policy.
Respond professionally to client inquiries via phone email and chat; resolve routine booking issues and escalate complex matters.
Monitor existing reservations for changes or disruptions and proactively communicate updates to clients and vendors.
Maintain up-to-date client records passenger manifests and reporting logs.
Collaborate with internal teams and external suppliers to secure availability and ensure smooth fulfillment.

Requirements

1 years experience in reservations customer service hospitality or a related administrative role preferred.
Strong attention to detail and commitment to accuracy when handling bookings and transactions.
Excellent written and verbal communication skills and a client-focused attitude.
Ability to manage multiple tasks in a fast-paced remote environment.
Basic computer skills required (Microsoft Office especially Excel and Word email and internet research). Familiarity with online booking/reservation systems CRMs or payment platforms is an advantage.
Reliable high-speed internet and a suitable home office setup.
Flexibility to work occasional early/late hours to accommodate client or supplier time zones.
Professionalism and discretion when handling confidential client and payment information.

Benefits

Competitive compensation with opportunities for performance-based incentives.
Fully remote role with flexible scheduling options.
Opportunities for professional development and career growth within reservations and travel operations.
Supportive collaborative remote team culture and access to industry tools and supplier networks.
Employee travel discounts and partner perks plus standard benefits where offered (paid time off health coverage etc. subject to company policy).

Key responsibilities

Receive and process reservation requests for flights hotels ground transportation and activities.
Accurately enter booking details into reservation platforms and confirm supplier confirmations and vouchers.
Manage payments refunds and booking amendments in line with company policy.
Respond professionally to client inquiries via phone email and chat; resolve routine booking issues and escalate complex matters.
Monitor existing reservations for changes or disruptions and proactively communicate updates to clients and vendors.
Maintain up-to-date client records passenger manifests and reporting logs.
Collaborate with internal teams and external suppliers to secure availability and ensure smooth fulfillment.

Requirements

1 years experience in reservations customer service hospitality or a related administrative role preferred.
Strong attention to detail and commitment to accuracy when handling bookings and transactions.
Excellent written and verbal communication skills and a client-focused attitude.
Ability to manage multiple tasks in a fast-paced remote environment.
Basic computer skills required (Microsoft Office especially Excel and Word email and internet research). Familiarity with online booking/reservation systems CRMs or payment platforms is an advantage.
Reliable high-speed internet and a suitable home office setup.
Flexibility to work occasional early/late hours to accommodate client or supplier time zones.
Professionalism and discretion when handling confidential client and payment information.

Benefits

Competitive compensation with opportunities for performance-based incentives.
Fully remote role with flexible scheduling options.
Opportunities for professional development and career growth within reservations and travel operations.
Supportive collaborative remote team culture and access to industry tools and supplier networks.
Employee travel discounts and partner perks plus standard benefits where offered (paid time off health coverage etc. subject to company policy).