RQ00443 Project ManagerLeader Senior

RQ00443 - Project Manager/Leader - Senior

1-year contract - 252 BUSINESS DAYS

ONSITE upto 3 days a week - 525 University Ave

3 openings - 3 submissions

Ontario Health - Digital Excellence In Health

Background Information

To meet the current needs of Patients Providers and the Health system Ontario Health will be kicking off a series of multi-year initiatives in support of modernizing the electronic health record (EHR). These initiatives will include some of the following priorities but may be expanded as requirements are defined completion of data contribution enable data consumption at the point-of-care across the health system and enhance change management supports for increased adoption.

Responsibilities:

The Senior Project Manager/Lead is responsible for leading integrations of clinical healthcare sites (i.e. clients) onto the EHR (Electronic Health Record) including management of issues risks and service change requests to ensure successful and on-time deployment of clients.

Manages all aspects of EHR Integration projects to client applications ensuring onboarding activities meet clients business requirements on time scope and budget with a focus on cost-effectiveness efficiencies and compliance with project management methodologies and frameworks

Engage with clinical health care sites and stakeholders; handle client relationships to manage expectations

Gather and develop requirements in order to create and maintain a detailed project schedule and/or integrated plan.

Proactively identify potential risk events and issues before they occur so that proper mitigating strategies can be developed; identify potential conflicts between project and functional areas

Work closely with teams at Ontario Health such as Ontario Healths Identity and Access Management Service (ONE ID) the Ontario Health Service Desk ONE Access Gateway team and OLIS Product team to support deployments/clients

Articulate and prioritize issues and risks and recommends mitigation strategies for decision makers

Facilitate training of end-users and distribution of materials and job aids; develop documents and support materials as required

Use appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects concept definition planning implementation and close-out

Ensure pre Go-live readiness: technical configuration workflow modifications

Provide go-live troubleshooting and first 72 hours warranty support; facilitate transition to Operations

Develop project status reports deployment reporting/tracking and maintaining and monitoring status reporting logs for stakeholders within Ontario Health and the regions

Update and monitor project document repository within MS Teams to ensure all documents are developed reviewed and maintained in the repository

Desired Skills:

Professional certifications: Project Management Professional; Knowledge and understanding of Project Managements Institutes Project Management Body of Knowledge

Demonstrated project management software skills and experience e.g. MS Project MS Teams etc.

College/University undergraduate degree in Health Computer Science Engineering Business or related discipline from a recognized institution or equivalent experience desired

Knowledge of electronic health records (EHR) and other Healthcare Information Systems used throughout the province of Ontario

Experience with health system business implementation and deployment projects

Proven track record working with health care professionals; direct clinical data experience or experience working with clinicians would be an asset

Experience in liaising with customers/stakeholders where customer service was a key focus to responding to queries issues/risk management etc.

Relationship building facilitation and influencing skills to successfully partner with internal and external stakeholders

Ability to readily identify assess and mitigate implementation and adoption issues

Experience with and/or knowledge of change management workflow analysis and redesign business process integration and/or evaluation/quality improvement preferably in the health sector

Experience operating in highly political environments and across various organizational cultures

Working knowledge of privacy policies and legislative processes Health Protection and Promotion Act (HPPA) Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements is an asset

Deliverables include but are not limited to:

Site / Client Engagement and Client Management

Site Contract Management

Site/Virtual Training and Troubleshooting

Project Go-live Schedule per Clinical Site

Project Risk/Issue Management

Service Management and Project Documentation

Deployment Reporting and Tracking

Must Haves:

• 7 years experience project managing electronic health-related projects ideally with experience deploying clinical software systems
• 7 years experience Demonstrated knowledge of clinical workflows and associated business processes
• 7 years experience with and knowledge of Project Management concepts (e.g. project goals risk scope participant roles planning and quality management)

Nice-to-Have:

• Public Sector Experience