Service Advisor
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Job Location:
Anniston, AL - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
C. A. Russell Ford is seeking a skilled and customer-oriented Service Advisor to join our service department this role youll act as the bridge between our customers and techniciansproviding a positive service experience from drop-off to pick-up.
The ideal candidate is friendly organized and thrives in a fast-paced team-driven environment. Prior automotive service experience is preferred but not required for the right candidate.
Key Responsibilities:
Greet customers in a professional and timely manner
Listen to customer concerns and accurately document vehicle issues
Prepare repair orders and coordinate work with service technicians
Communicate updates to customers throughout the repair process
Review service recommendations and estimates with transparency and integrity
Follow up with customers after service to ensure satisfaction
Maintain accurate records in the dealerships service management system
Help manage the flow of service drive traffic and appointments
Requirements:
Previous experience as a Service Advisor or in a customer service role preferred
Strong communication and interpersonal skills
Ability to multi-task and remain organized in a busy environment
Proficiency with dealership software (Reynolds & Reynolds CDK etc.) a plus
Team player with a positive customer-first attitude
Valid drivers license and clean driving record
Ability to pass a background check
Compensation & Benefits:
Competitive pay structure with incentive opportunities
Health dental and vision insurance
Paid time off and sick leave
401(k)
Ongoing training and advancement opportunities
Supportive team-focused work environment
About C. A. Russell Automotive Group
C. A. Russell Ford is a trusted and growing automotive organization committed to delivering exceptional service quality and value. With a strong focus on customer satisfaction and operational excellence we take pride in supporting our employees with a professional work environment opportunities for growth and the tools needed to succeed in todays competitive market.
Equal Opportunity Employer
C. A. Russell Ford is an Equal Opportunity Employer. We do not discriminate based on race color religion sex sexual orientation gender identity or expression age national origin disability genetic information veteran status or any other protected status under federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
We are looking for a Ford Certified Service Technician to join our growing team! The right candidate will have a strong service technician background and ASE &a...
