Coordinator Distribution Technology – The Americas Design Hotels

Objective

Design Hotels supports a global portfolio of unique independent hotelsand our success depends on ensuring each property has reliable accurate and effective distribution technology in place. As Coordinator Distribution Technology Americas you will play a key operational support role within the Americas regional team focusing on the execution of daily distribution tasks and basic troubleshooting.

This is an entry-level position ideal for someone looking to build a career in hotel distribution hospitality technology or commercial operations. Youll work closely with the Manager of Distribution Technology and report directly to the Head of Distribution Technology Americas gaining hands-on experience with systems like SynXis MARSHA and OTA platforms.

Your mission: to help ensure that rates availability and content for our member hotels are accurately maintained across all relevant channels and that hotel teams receive reliable timely support for standard technical issues.

Responsibilities

Operational & Technical Support

• Assist with day-to-day management of hotel content availability and rates in SynXis and MARSHA (Marriott CRS)
• Perform standard rate loading testing and content updates for connected distribution channels (GDS OTAs hotel websites)
• Support the setup and testing of OTA connections and interfaces
• Execute regular quality checks to ensure system accuracy and data integrity
• Respond to Level 1 support requests and escalate more complex issues to the Manager or Head of Distribution Technology as needed
• Assist with user setup and maintenance for SynXis and Marriott systems
  

Ticket System & Task Management

• Manage incoming support requests via the Distribution Technology ticketing platform
• Accurately classify and document requests and resolutions following established Standard Operating Procedures (SOPs)
• Support the coordination of small projects and updates under the direction of the Manager or Head of Distribution Technology
  

Hotel & Team Support

• Provide direct support to member hotels in the Americas region
• Participate in onboarding sessions for new member hotels or new distribution technology team members assisting with basic system introductions
• Assist in preparing support documentation user guides and system updates

Experience & Mindset Requirements

• Bachelors degree in Hospitality Management Business Information Technology or related field preferred
• Familiarity with SynXis or MARSHA CRS and online travel agency platforms is a plus
• Strong technical aptitude with the ability to troubleshoot system issues
• Effective communication skills in English (other languages a bonus) and the ability to collaborate across teams
• Detail-oriented with a problem-solving mindset and adaptability to evolving technology

Perks & Benefits

• Opportunity to work at the intersection of luxury hospitality design and culture
• Global exposure within the Marriott International portfolio
• Hybrid and flexible working options
• Exclusive benefits at Design Hotels member properties and Marriott Explore rates
• Career development opportunities in a global design-driven organization

Please send your application without a picture.

About Design Hotels

Design Hotels GmbH () is a full-service hospitality consultancy offering customized services to its member hotels. Under the brand Design Hotels the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality progressive design and cultural authenticity. Design Hotels embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle.

The company has its headquarters in Berlin and branches in Los Angeles New York London and Singapore. Since March 2021 Design Hotels GmbH is part of the Marriott International portfolio.

Design Hotels is an equal opportunity employer we celebrate diversity and practice inclusivity. Hiring decisions are based on merit qualifications and our business needs only.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.