Front Office Manager

San Diego, CA - USA

Monthly Salary: $ 70000 - 80000

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Why work for The Sheraton San Diego Resort

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience Sheraton San Diego Resort is a fit for you! We are one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay and our associates love to work!

The Sheraton San Diego Resort is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a very complete benefit package; health insurance paid time off retirement plan dental insurance vision insurance life insurance employee discount employee assistant program food provided.

Summary of Job Description

The Front Office Manager is responsible for the overall front office operation and associates. Areas of responsibility include Bell Staff PBX/Guest Services and Shuttle Drivers. The Front Office Manager champions hotel strategies that deliver performance and guest service to meet and exceed the needs and expectations of ownership the Sheraton Brand guests and associates while maximizing financial performance.

The salary for this position is $70000 - $80000 based on experience.

Education/Experience

2 years of leadership experience in a resort or hotel
Previous supervisory experience is required
Hospitality degree preferred or equivalent combination of education and experience

Work Hours

Will be required to work flexible scheduled shifts based on business needs
Scheduling includes holidays nights and weekends based on business needs

Job Requirements

Understand the mission vision and goals of the hotel
Strong computer skills and proficiency in Microsoft Office
Strong leadership skills and the ability to apply them in a dynamic environment
Establish goals and objectives for the department
Well organized focused and complete all work assigned
Work cohesively with co-workers and all departments as part of a team
Build morale and promote positive employee engagement
Follow all appropriate policies and procedures while constantly striving to improve standards of operations
Ability to read comprehend and write instructions correspondence reports and memos
Ability to communicate verbally and electronically with guests management co-workers members and marina tenants
Ability to define problems collect data establish facts and draw valid conclusions
Must be able to stand and walk for 8 hours a day
Must be able to push and pull carts and equipment weighing up to 50lbs occasionally

Essential Job Duties

Manages the day-to-day front office operation ensuring Marriott Brand and Peregrine Hospitality standards are met and exceeded providing a 4 Diamond experience to our guests
Achieves and exceeds departmental goals including performance budget team and guest service goals etc.
Manages department controllable expenses to achieve or exceed budgeted goals
Resolve problems/issues to the satisfaction of involved parties
Collaborates with hotel department leaders to facilitate increased levels of communication and guest satisfaction
Champions a 4 Keys to creating guests for life approach to service and provides timely guidance feedback and individual coaching to associates when needed
Demonstrates knowledge of job-relevant issues products systems and processes
Manages the overall maintenance daily upkeep and cleanliness of front office areas
Verifies property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
Responds promptly and appropriately in accordance with local operating procedures in the event of an emergency
Carries out supervisor responsibilities in accordance with hotel policies and standard operating proceduresFollow all additional duties as assigned by management

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract express implied or otherwise and does not alter the at will employment relationship of the employer or employee. Management reserves the right to change modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability please contact:.

Sheraton San Diego Resort is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Required Experience:

Why work for The Sheraton San Diego ResortIf you are seeking an exciting opportunity in Hospitality offering an elevated guest experience Sheraton San Diego Resort is a fit for you! We are one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests a...