Service Technical Support IX LIFE Services Administrator
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Join a High-Performance Culture That Drives Innovation and Excellence
At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.
Why Vertiv
- High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.
Brief Job Description:
Serves as the main customer contact for getting customers connected to Vertivs Remote Monitoring platform. The primary objective of this position is to work with customers and internal teams to ensure a successful start-up implementation and deployment of remote service offerings.
Responsibilities:
- Identifies customer needs through communication and probing.
- Ensuring all critical alarms are reported to the customer in an agreed SLA
- Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time.
- Assists customers in handling servicing follow-up communication and closure of issues.
- Completes workload on time. Monitors if transactions are processed in a timely manner.
- Implements error-proofing method to ensure all transactions done are accurately
- Participates in conferences calls meetings and discussions with customers.
- Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers
- Coordinates with other teams/support to complete the request of customers.
- Monitors team service level and assist in workload distribution
- Conducts team/functional/business overview presentations during counterpart visits as required by team lead/supervisor.
- Assists colleagues in answering general escalations from customers
- Handles specialized queries from customers
- Records and submits periodic and/or quarterly transaction records log sheets and/or trackers.
- Plans executes and manages own workload and projects
- Lead team meetings huddles and information cascades. Communicates with the team on best practices lessons learned process and product updates during team huddles / meetings
- Manages team common mailboxes and delegates tasks to colleagues
- Gathers data analyses trend generates and submits reports to line leaders with recommendations.
- Uses effective communication tools like flow charts process flows diagrams etc. to effectively communicate products and processes convey information and respond to queries/requests coming from different levels.
- Identify team opportunities and challenges. Provide sound recommendations to line leaders and/or stakeholders by translating enhancing and consolidating information into forms that can be used for decision making of the top management.
- Conducts product / process / functional trainings.
- Manages/handles at least 1 company / platform / business unit project/initiative.
- Coordinates and networks with other members of the team to complete assigned projects and programs.
- Support projects related to quality improvement.
Qualifications:
- Bachelors Degree in Electronics Electrical or Mechanical Engineering or Computer Science or related field
- Project Management Experience
- Must have good planning organizing documentation and communication skills.
- Must be team oriented.
- Skill in personal computer use and various applications programs i.e. spreadsheets CAD Microsoft Office Suite Solid Edge Smartsheet PowerBI and Power Automate
- Oracle PLM experience a plus.
Physical & Environmental Demands:
- Office work environment and some exposure to manufacturing and lab environment which would require the use of personal protection equipment.
Time Travel Required:
- 0 %
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Think Big and Execute
- Act With Urgency
- Own It
- Drive Continuous Improvement
- Promote Transparent and Open Communication
- Learn and Seek Out Development
- Foster a Customer-First Mindset
- Lead by Example
Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
