Founding Solutions Engineer

About Warden AI

AI is being deployed across every industry transforming how decisions are made and how people interact with technology. But as adoption accelerates so do concerns about bias accuracy and accountability. Warden AI safeguards this transformation by making sure AI systems arefair transparent accurate and explainable.

Founded in 2023 and backed by investors from Playfair Monzo Onfido and Codat our platform continuously audits AI models delivering independent oversight through dashboards reports and certifications. With teams in London and Austin we partner with both fast-growing platforms and global enterprises to enable the responsible adoption of AI worldwide.

Read why Playfair Capital invested in Warden AI.

About the role

As WardensFounding Solutions Engineer youll be one of the first technical hires outside of the core dev team playing a hybrid function across pre-sales onboarding and delivery. Youll work directly with customers to validate technical feasibility implement integrations and run audits making sure every customer sees real value from Wardens assurance platform.

This is a hands-on customer-facing role that blends technical depth with strong communication. Youll partner closely with the founders and product team while also shaping how Warden delivers audits at scale. If you thrive in early-stage environments enjoy working across both sales and delivery and want to play a pivotal role in how AI is adopted safely this role is for you.

As one of our earliest go-to-market hires you will help shape how this role grows over time and take on more responsibility across customer success and sales as we scale.

What youll do:

Here are a few examples of things you might be working on:

• Support sales conversationse.g. join second-stage calls to validate customer systems explain Wardens audit process and scope integration requirements.
• Lead onboarding and integrationse.g. validate technical requirements guide customers through integration options and manage the onboarding journey end-to-end.
• Deliver customer auditse.g. coordinate audit runs share and import files manage comms with customers and ensure results are published in the Warden platform.
• Partner with sales on smaller opportunitiese.g. take ownership of inbound discovery calls independently run demos and close transactional sales where appropriate.
• Improve customer-facing touchpoints e.g. use insights from audit work to refine our reports dashboards and other assets ensuring customers get maximum clarity and value.
• Shape processes and toolinge.g. help standardize audit delivery and integrations while working with data and engineering to improve automation and robustness.

What you should bring:

• Customer-facing technical experience.Youve worked as a Solutions Engineer Sales Engineer Implementation Engineer or similar role at a SaaS or data-driven company.
• Technical fluency with integrations. You understand how APIs file-based workflows and various data formats fit together and can guide customers through integration challenges without needing to build implementations yourself.
• High agency and bias to action. You take ownership navigate constraints independently and keep work moving so customers see real progress and value.
• Excellent customer communication. You communicate technical topics in a clear accessible way and build trust in each interaction guiding customers with confidence.
• Project management skills.You operate with discipline manage details carefully and ensure nothing falls through the cracks across multiple parallel workstreams.
• Startup mindset.You thrive in fast-paced early-stage environments are excited to wear multiple hats navigate ambiguity and bring structure when and where its needed.
• Cross-functional collaboration. You enjoy working cross-functionally and contributing ideas to product engineering and sales
• Curious about AI compliance or HR Tech.Experience in any of these is a plus but not required.

This Role Isnt for You If

• You prefer strict role boundaries. Early-stage work is fluid and shifts as we grow.
• Youre uncomfortable with ambiguity. Youll make calls without full information.
• You expect mature playbooks and tooling. A big part of the job is helping build them.
• You want to stay in a single lane.This role mixes technical commercial and customer work.
• You dont want to grow into sales. The role may become more sales-focused over time.
• You dont enjoy operational customer work. Youll guide onboarding navigate integrations and run audits hands-on.
• You prefer working behind the scenes. This role requires being out front with customers not in the background.
• You prefer highly predictable work. The role has natural variation depending on customers.

What we offer:

• 33 days holiday (incl. bank holidays)
• Hybrid working model (we spend 3 days/week in our London office)
• Learning and Development budget of 500 per year

Interview process

Our interview process involves the following stages:

1. Initial screen (40min) - Intro with our CTO to align on your background and the role.
2. Founder screen (30min) - Conversation with our CEO about how you operate in an early-stage startup and a customer- and sales-facing environment.
3. Technical assessment (30min) - A short task to confirm technical proficiency.
4. On-site interview (60min) - Final interview including a collaboration exercise.
5. Reference checks & Offer - We move quickly from references to a clear offer.

Our average process takes around 2-3 weeks but we will always work around your availability.

If you have any specific questions or want to talk through reasonable adjustments ahead of or during the application please contact us at any point at.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Warden AI. We embrace diversity in all of its forms and create an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of supporting the responsible adoption of AI systems.

Were an equal-opportunity employer. All applicants will be considered for employment without attention to ethnicity religion sexual orientation gender identity family or parental status national origin veteran status neurodiversity status or disability status.