Engagement Manager

About Us

Werea professional services company at the intersection of marketing and technology partnering with ambitious brands to solve complex challenges accelerate growth and drive performance. Our integrated teams combine strategic insight creative execution data fluency and technicalexpertise.

We believe our biggest asset is our combination ofdifferent backgrounds cultures and disciplines that come together to form iCrossing community.What we do starts with our people.

We are part of the Hearst Corporation the worlds leading media entertainment and content company which gives us access to the most valuable data and insightstalentand audiences.

About this job

The Engagement Manager is a role that will join a team focused on driving digital marketing transformation at theenterprise-levelfor an account. This individual will have a proven record of accomplishment in leading delivering and managing complex digital solutions for our clients. Candidate should have the ability to manage projects through scope/discovery estimation UX Creative and Technical development/deployment.

The ideal candidate will have a solid background in adapting Iterative and Agile methodologies especially the management of parallel workstreams and coordination with multiple technical and creative partners.

They will also possess experienceidentifyingopportunities to grow and improve clients digital capabilities and will be tasked with building trusted long-term relationships with key stakeholders across the clients organization. Candidates with relevant experience in management consulting digital transformation and digital business strategy will be strongly considered. This full-timerolerequires 2 days per week in the office.

Responsibilities

• Lead end-to-end the direction and day-to-day execution of client digitalprogram including directing engagement team members on the account.
• Manage project workstreams through the full development lifecycle while serving as the primary communication point with clients other creative and technology partners.
• Responsible for tracking sprint progress and managing program backlogs. Work in a dynamic environment with onshore and offshore development teams.
• Maintain project plans resource assignments and other project related documents and publish to appropriate stakeholders including regular updates to iCrossings resource planning system.
• Ensure resources areallocatedand staffed tofacilitatedelivery including collaboration with Discipline Leads to ensure alignment to delivery plans and commercial targets.
• Maintain an operational model that drives business outcomes andimproveengagement leadership practices across the team throughmethodologyand clear repeatable processes. Monitor and enhance operational model over time to meet and exceed client expectations in the context of business goals/outcomes client org structure and program trajectory.
• Provide leadership to develop custom approaches and solutions to clients program challenges. Drive development ofappropriate staffingplans todeliver againstnew initiatives and client annual renewals.
• Build strong and lasting relationships with multiple client contacts. Develop relationships with key client partners to help evangelizeiCrossingsexpertiseas a strategic and pragmatic delivery partner with guidance and partnership from executive sponsors.
• Develop a detailed knowledge of iCrossing services capabilities and differentiators.
• Cultivate client relationships through content communicationreliabilityand relatability
• Mentor and nurture talent on the team
• Collaboratedevelopand strategize account plans to meet growth targets.
• Maintain theclientpartnership including greater incorporation of insights into plans and vision for the client and deliver goals.
• Track progress toward goals and commitments for the program and report on them to decision-makers both purely to inform them and to drive progress toward greater advancement
• Own service quality and partner with competency leaders on problem mitigation and risk management communications

Skills & Experience:

• 8 years of related work experience major strategic consulting firm background preferred
• Bachelors Degree; advanced degree or MBA a plus
• Fastaccurate and authoritative analysis forecasting and decision-making
• Deepexpertisein assembling and management digital experience transformation programs
• Comfort with ambiguity and broad requests and able to both clearlyvalidateunderstanding and answer with concrete projects and industry-leading work product
• Ability to communicate technical concepts to non-technical audiences.
• Possess a strong background in technology and development projects. Experience with Adobe AEM and Adobe Cloud Services are preferred but not required.
• Understanding of business requirements user stories and acceptance criteria.
• Strong commercial and business acumen
• Record of lasting mutually beneficial business relationships
• Exemplary verbal and written communication skills including storytelling and presentation
• Leadership ability especially to drive action without direct authority
• Exceptional analytical and quantitative problem-solving skills
• Ability toboth individuallybuild and fully delegate to a team the construction of a clear focused presentation for any audience
• Skills to communicate and break down complex ideas effectively
• Strong presentation skills withproficiencyin either PowerPoint orKeyNote
• A balanced sense of the immediate and practical against long-term visionary thinking
• Understands the value of service and the ability to evaluate client needs
• Experience managing andmaintainingcustomer relationships
• Ability to collaborate with cross-functional internal departments to contribute to new business
• Ability to adapt to rapidly changing business needs and priorities. Must thrive in a fast-paced environment withhigh-ratesof change.
• Applies ingenuity and determination to find the bestpossible optionsto support business needs.
• Takes ownership of outstanding issues is accountable andestablishesa high levelof credibility with others in the organization
• Respects other peoples opinions and suggestions and works to create an environment of trust.

For New York City the estimated salary range for this position is between $119000and $160000.For Chicago the estimated salary range for this position is between $107000and $144000. The range for the position in other geographies may vary based on market differences.The actual compensation will be determined based on experience and other factors permitted by law.

We also offer a competitive benefits package that includes:

• Medical dental vision life and disability insurance
• 401(k) Retirement Plan
• Flexible Spending & Health Savings Account
• Paid holidays vacation and sick time
• Parental Leave
• Employee assistance program and other company benefits