Technical Service Specialist
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Do you want to write a chapter in our story of innovation We have a brand new and unique opportunity for an experienced Technical Service Specialist to join Medtronic! You will thrive if you are able to adapt respond pivot and be resilient with competing business and customer demands.At Medtronic we are committed to applying clinical and economic evidence and integrated technologies to our unmatched portfolio of therapies to develop healthcare solutions that increase patience access improve efficiency of procedures and deliver successful patient outcomes.
Our Service and Repair team is growing. This dynamic role reporting to the Technical Services Manager offers an excellent opportunity to play a pivotal part in supporting the servicing and maintenance of the cutting-edge Hugo Robotic System and advanced Digital Surgery technologies throughout New Zealand. Join us and be at the forefront of innovative healthcare solutions working alongside a passionate team dedicated to delivering exceptional service and making a real impact in the medical technology field.
Responsibilities may include the following and other duties may be assigned:
Provide efficient installation support perform planned maintenance procedures diagnose issues and perform repairs in the assigned territory. This will include on-site and remote support for customers and staff.
Work as a team member with the Technical Services Manager to prioritize customer technical support and service expectation goals.
Utilise the escalation process to resolve customer service delivery issues and conduct root cause analysis that will lead to effective problem solving. Ensure full documentation of all assigned complaints follow-up actions root cause analysis and final resolution within the Customer Complaint tracking system.
Provide appropriate follow-up communications with internal and external customers to ensure resolution and proper follow-up leading to customer satisfaction. Manage follow up activity through to full resolution.
Maintain and provide records of all activities in the field. This includes both on-site and remote support work. Provide regular CRM database updates concerning customer contact and site visit outcomes.
Provide timely information to assigned business stakeholder/leadership teams regarding customer concerns issues and market opportunities.
Perform appropriate testing to confirm products operate according to manufacturers specifications.
Proactively identify and assist the Technical Services Manager in the closure of Services revenue opportunities to include Warranty Conversion SSA Contract Renewal Time/Materials Fee-per-use and contract case coverage.
Required Knowledge and Experience:
Bachelor Degree with 1 year experience or a Diploma with 3 years of relevant experiences
Relevant experiences in repairing and servicing medical devices
Electrical Appliance Service license
Team player
Customer focused
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
