Field Service Engineer
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
ABOUT THE ROLE
This role is based in Auckland and will report to the CETS Manager. As a Field Service Engineer youll be on the front lines supporting the installation maintenance and repair of advanced medical technologies. Working under the guidance of the CETS Manager youll serve as a vital technical ambassadorensuring our life-saving devices operate flawlessly in clinics and hospitals. This is a hands-on customer-facing role that balances technical mastery with empathy and professionalism.
KEY RESPONSIBILITIES
- Perform installation commissioning and configuration of CE products at customer sites.
- Conduct scheduled preventative maintenance in line with manufacturer and regulatory standards.
- Diagnose and repair equipment faults ensuring minimal downtime.
- Maintain timely & accurate service records and documentation in a digital system for compliance and traceability.
- Collaborate with the CETS Manager and other FSEs to support ongoing service strategies field team coordination and customer satisfaction goals.
- Provide technical support and training to clinical staff on equipment use and basic troubleshooting.
- Communicate effectively with hospital stakeholders to coordinate service visits and manage expectations.
- Adhere to hospital protocols infection control procedures and safety standards.
- Monitor organise and maintain personal trunk stock tools & test measurement equipment.
- Ensure all work complies with Australian Standards TGA Medsafe (NZ) and internal quality assurance requirements.
- Work closely with Customer Service Team for scheduling and parts logistics.
- Liaise with the Service Contracts Specialist to support contract delivery and upsell opportunities.
- Participate in team meetings training sessions and continuous improvement initiatives.
KEY COMPETENCIES REQUIRED FOR SUCCESS
- Customer-focused mindset with excellent communication skills.
- Ability to work independently and manage time effectively.
- High attention to detail and commitment to compliance.
- Team-oriented with a proactive approach to learning and development.
YOUR EXPERIENCE AND SKILLS
- Diploma or Degree in Biomedical Engineering Electronics or related technical field.
- 5 years experience in field service with proven expertise in medical devices or hospital equipment.
- Strong diagnostic and problem-solving skills.
- Valid drivers license and willingness to travel regionally.
- Experience working in surgical and cath lab environments is highly desirable.
WHY CHOOSE US
- Great Place to Work Certified in 2024 & 2025
- Best Workplaces for Women in 2024 & 2025
- Inclusive Employee Resource Groups
- 2 Wellbeing Days per year
- Discounted health insurance
- Ability to purchase additional Annual Leave
- Employee Stock Purchase Plan
- Access to Employee Assistance Program
Requisition ID:622390
Required Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
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