Help Desk Technician
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Job Location:
Janesville, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
We are looking for a Help Desk Technician to join our team at AuDSEO a leading digital marketing agency specializing in providing services to hearing care professionals. As a Help Desk Technician you will play a crucial role in providing technical support to our clients in the audiology industry.
Job Responsibilities:
- Providing technical support and troubleshooting for client websites SEO strategies social media management and digital advertising campaigns
- Assisting clients with software and hardware issues related to their digital marketing services
- Responding to client inquiries and resolving technical issues in a timely and efficient manner
- Documenting and tracking client support tickets and resolutions
- Collaborating with the digital marketing team to ensure seamless service delivery to clients
- Staying up to date on industry trends and best practices in digital marketing and technical support
Essential Qualifications:
- Degree in IT Computer Science or related field
- Strong knowledge of website design SEO social media management and digital advertising
- Excellent problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer-focused and detail-oriented
Desired Experience:
- 1-2 years of experience in a technical support role
- Experience working with clients in the audiology industry is a plus
- Certifications in IT support or digital marketing are an advantage
Salary & Benefits:
- Salary: $30000 - $40000 per year
- Opportunity for growth and career development
- Health insurance and other benefits
- Collaborative and dynamic work environment
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
