Customer Service Supply Chain Manager
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Job Location:
Saint Louis, MI - USA
Monthly Salary:
$ 96000 - 144000
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Edgewell is not just a company but a vibrant global community of6800 visionaries doers and makers. Our family of over25 personal care brands serves people in more than50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products with our fundamental value ofPeople Firstguiding us to foster a diverse inclusive and respectful environment where every team member can flourish and celebrate our shared achievements.
Hybrid role based in St Louis Dover or Shelton.
Position Summary
Overall responsibility for managing and improving supply chain processes and data flow between Edgewell Personal Care and their area of accountability. Drives change not only within their customer(s) but across Edgewells Supply Chain function by building integrated relationships and linkages within the organization and aligning with business processes. Determines Cost to Serve feasibility (financial IT and business process) impacts through the analyses and coordination of process improvements. The SCM manages the implementation of selected supply chain and cross-functional process improvements such as lean initiatives. Manages a team of Customer Service colleagues assigned to various functions holding colleagues accountable. Supports the Organizational goals and Customer Metrics.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Enhance colleague development and enrichment for succession planning and organizational effectiveness.
- Oversee the development and coaching of new upcoming Supply Chain Managers.
- Drive Proactive Collaboration/ Partnership integration with Customers.
- Creates and oversees supply chain strategies and account plans for the key strategic accounts as well as total account base.
- Utilizes Analytics to determine feasibility impacts of supply chain improvements and/or opportunities.
- Use toolbox (Lean Analyses and Customer Systems) to improve supply chain efficiency for top customers within channel.
- Collaborate with peers to develop key initiatives or link projects across channels.
- Represents Customer Service Organization with Channel ownership.
- Oversees the implementation of selected supply chain process improvements.
- Assess document and monitor how Edgewells supply chain processes and the customers supply chain processes function align and link together. Resolve major/systemic supply chain issues affecting order management and the customers supply chain performance/Vendor Performance Measurement Systems results
- Responsible for leading training and coaching Customer Service colleagues including salary administration formal reviews and succession planning.
- Effectively manages team to meet or exceed customers supply chain objectives. Leads team in projects improving customer service.
- Participates in benchmark and best practices supply chain information and internalizes for use within Edgewell
Works with:
- Sales / Commercial Team
- CPFR Manager/Team
- Information Technology
- Finance
- Distribution/Logistics
- Demand and Supply Planning
- External Customers & Share Groups
MINIMUM REQUIREMENTS
- Bachelors degree and 2 years Customer Service or related experience or 10 years Customer Service or related experience; Supply Chain Certification (preferred)
- Strong interpersonal and business communication skills both written and verbal
- Strong results focus and goal achievement skills
- Ability to work in a team environment and solve problems
- Strong analytical organizational planning skills and project management skills
- Supervisory experience
- Knowledge of order management reporting and pricing and invoicing applications. (preferred)
- MS Office products. Flow-charting (preferred)
- Team building facilitation coaching and conflict resolution skills
The salary range for this position is $96000 - $144000. The actual base salary offered to a candidate may vary based upon factors including but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic addition to base salary the competitive compensation package may include depending on the role participation in an incentive program linked to performance.
#LI-AC1
Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team where good ideas can thrive and our colleagues can learn and lead. We prohibit discrimination based on age color disability marital or parental status national origin race religion sex sexual orientation gender identity veteran status or any legally protected status in accordance with applicable federal state and local laws. We listen deeply and speak directly to create an environment thats open to difference. We aim to bring joy to not only the products we create and the people we serve but our colleagues across the globe too.
Required Experience:
Manager
Key Skills
- Inventory Control
- Procurement
- SAP
- Supply Chain Experience
- SAP Supply Chain Management
- Production Planning
- Supplier Management
- ERP Systems
- Materials Management
- Logistics
- Manufacturing
- MRP
About Company
Meet Edgewell, a global company with more than 25 market-leading brands in shave, grooming, sun, skin and feminine care.
