Principal Project Manager – Connected Services & AI Innovation

At GE Appliances a Haier company we come together to make good things for the fastest-growing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.

The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities:we come togetherwe always look for a better way andwe create possibilities.

Interested in joining us on our journey

Position

Location

How Youll Create Possibilities

Key Responsibilities:

AI-Enabled Service Innovation Program Leadership & Capability Building 65%

• Scope lead and scale AI-enabled initiatives that drive productivity customer satisfaction and operational insights across Service Quality and Connected Home operations.

• Identify and pilot opportunities to apply AI ML and automation to streamline decision-making enhance efficiency and deliver measurable business outcomes.

• Lead high-impact initiatives including:

  • AI-powered parts prediction and intelligent scheduling to improve First-Time Complete (FTC) rates by ensuring predicted parts are identified and ordered during service call scheduling.

  • Continuous improvement and model refinement including follow-up monitoring feedback loops and service performance tracking.

  • Early detection of connected product quality issues and delivery of proactive consumer alerts via digital channels (SmartHQ app email).

• Build organizational capability by increasing AI literacy training teams on effective use of AI tools and fostering a culture of experimentation and continuous improvement.

• Partner cross-functionally with IoT Product Management Technology Digital Technology and Bodewell Factory Service teams to integrate AI-enabled capabilities into daily operations.

Operational Excellence & Continuous Improvement 15%

• Lead efforts using automation analytics and process optimization to elevate service quality efficiency and customer experience.

• Apply Lean and Six Sigma methodologies to identify reduce and eliminate operational waste and variability.

Business Insights & Collaboration 10%

• Partner with Analytics DT and Data Governance teams to connect data sources develop dashboards and monitor performance metrics.

• Translate complex operational insights into clear actionable recommendations that drive measurable results.

Quality & Recall Program Leadership 10%

• Lead service planning and execution for product safety recalls quality programs and key settlements.

• Collaborate across Product Management Legal Technology and Finance to define scope timing cost and go-to-market strategies.

• Manage cross-functional execution and vendor relationships driving efficiency compliance and service-level improvements.

• Provide senior leadership updates data-driven insights and escalation support.

What Youll Bring to Our Team

Required Qualifications:

• 7 years of experience in program management service operations or process improvement.

• Strong program/project management experience leading cross-functional initiatives.

• Demonstrated ability to identify and apply emerging technologies to improve business outcomes.

• Strong analytical problem-solving and execution skills.

• Excellent communication skills with the ability to translate complex concepts for diverse audiences.

• Comfort working in rapid-test environments and leveraging AI tools to improve team performance.

• Bachelors degree in a technical field (Engineering or Information Technology preferred).

• Experience applying data-driven or AI-assisted solutions in business operations.

• Working knowledge of connected devices or smart product ecosystems.

• Lean/Six Sigma certification preferred.

Preferred

• Hands-on experience experimenting with or implementing AI tools in operational or business settings.

• Background in service connected product consumer operations or related fields.

• Familiarity with analytics and visualization tools (Tableau Power BI etc.).

• Strong collaboration influence and stakeholder-management skills across functions and leadership levels.

Working Conditions

• Standard office environment.

• Occasional evening/weekend work may be required.

• Occasional travel to observe operations train teams and support implementation activities.

#LI-DL1

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.

By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

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