Reservations Supervisor
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Job Summary
As the Reservations Supervisor you will support in leading the reservations team to ensure seamless efficient and high-quality booking operations across both Raffles and Fairmont Doha. You will uphold our brands luxury standards by managing guest reservations with accuracy professionalism and a strong customer-centric approach. Your leadership will be key in driving revenue optimization and enhancing the overall guest journey from reservation to arrival.
Qualifications :
Key Responsibilities:
- Supervise and coach the reservations team to maintain excellent service standards consistent with Raffles & Fairmont brand values.
- Manage all reservation activities including phone email and online bookings ensuring accuracy and timely responses.
- Monitor daily room inventory and collaborate with Revenue Management to optimize room allocation and maximize revenue.
- Handle complex or VIP guest reservations and resolve escalated issues with tact and efficiency.
- Train and develop reservations staff on systems (Opera PMS SynXis or other relevant platforms) and guest interaction protocols.
- Collaborate closely with Front Office Sales Marketing and Revenue Management teams to ensure smooth communication and aligned strategies.
- Prepare regular reports on booking trends cancellations no-shows and forecast accuracy to support business decisions.
- Ensure compliance with company policies reservation procedures and data privacy regulations.
- Stay updated on industry trends competitor activity and new reservation technologies to recommend improvements.
Additional Information :
- Minimum 3 years experience in reservations or front office operations preferably in luxury hotels and/or resorts
- Proven leadership experience managing a reservations or customer service team
- Excellent communication and interpersonal skills with a professional and polished demeanor
- Proficiency in Opera PMS or similar reservation systems and Microsoft Office
- Strong problem-solving skills and the ability to work well under pressure
- Fluent in English; Additional languages are advantageous
- Detail-oriented with a passion for delivering exceptional guest service
- Flexible to work shifts including weekends and holidays as required
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
