Head of Audiology Remote

This is a remote position.

The Head of Audiology is responsible for the overall strategic leadership growth and operational performance of the Audiology business within the Group. This includes overseeing franchise development clinical and business training product and supplier management compliance and integration with optometry operations. The role ensures the Audiology division contributes to the Groups purpose of transforming lives through exceptional and affordable care while driving sustainable business growth and profitability. The position will preferably be based in Port Elizabeth but can be Remote

Lead and manage the entire Audiology business nationally

Develop and monitor budgets forecasts and quarterly business reports

Drive strategic initiatives to expand the Audiology store footprint and improve business performance

Ensure alignment of Audiology business goals with the broader Group strategy

Lead recruitment and selection of new Audiologist to join the franchise network

Conduct initial interviews screening NDA and model discussions (including presentations)

Manage the full onboarding journey from interview through franchise acceptance site preparation training and go-live

Meet with optometrists to explain the audiology model and promote integration

Evaluate and approve new sites or refurbishments for Audiology inclusion ensuring commercial and operational viability

Verify lease agreements to confirm audiology inclusion and turnover clauses

Facilitate meetings between optometry and audiology teams to establish a collaborative approach before store opening

Oversee the team responsible for pre-opening training of audiologists optometrists and frontliners using standardized checklists

Support the sale or transfer of audiology stores by assisting with franchisee approvals training and setup processes

Liaise with companies for the supply calibration and maintenance of audiology equipment

Hold monthly meetings with medical companies and Audit data to review performance and resolve issues

Collaborate with the IT Department on system developments for Audiology including

Negotiate supplier pricing manage product selection and development

Approve new products pricing ladders and ensure accurate loading on systems and master price lists

Manage merchandising for accessory stands (product mix pricing and packaging)

Oversee the Graduate Program for Audiology

Oversee all Franchisee and Store Training ensuring content accuracy and consistency

Oversee Clinical Audits performed by the Head Office Clinical Audiologist and ensure timely follow-up on action items

Manage relationships between Audiology and Optometry divisions to ensure cohesive teamwork and mutual success

Collaborate with the National and Regional Area Managers to monitor Audiology performance and identify development needs

Manage communication to stores via memos and business updates

Address underperforming stores (NPS and profitability) supporting corrective action and turnaround strategies

Monitor franchisee gross profit margins to ensure sustainable profitability

Requirements

Grade 12

Qualification in Audiometry / Audiology (HPCSA registered).

Minimum 810 years experience in Audiology with at least 3 years in a management role.

Experience in franchising healthcare retail or multi-site operations preferred.

Proven ability to lead business growth manage supplier relationships and develop clinical programs.

Willingness to travel extensively across South Africa.

Valid drivers license