Customer Support Engineer

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

What this role is all about

As a Customer Support Engineer youll be on the front line for our communications platform-as-a-service (CPaaS) and software as-a-service (SaaS) productsresolving complex issues guiding customers on features and best practices and collaborating with Engineering and Product to keep our platform reliable and our customers successful.

What youll do

• Provide Level 2 technical assistance across Infobips CPaaS/SaaS portfolio; troubleshoot and resolve incidents to meet service level agreements and customer satisfaction.

• Coordinate with Engineering Services Product Development and Solution Engineering to resolve complex issues and drive root cause.

• Analyze and report product/platform bugs with clear reproduction steps logs and impact; track fixes and communicate updates.

• Respond to customer queries in a timely accurate way; proactively manage expectations during incidents delays or service changes.

• Guide customers on features and configurations; create and update technical documentation runbooks and knowledge articles.

• Prepare ondemand reports of normal complexity (SQL querying) and share product usage feedback and feature requests with Product.

• Mentor and onboard junior teammates; deliver knowledgesharing sessions with Enablement.

What makes you a strong fit

• 3 years in Level 2 technical support or a customerfacing technical role (technical account management/consulting is a plus).

• Strong troubleshooting fundamentals with SQL programming logic and computer networks (e.g. TCP/IP HTTP APIs).

• Customercentric communicator with solid presentation skills; able to explain highlevel concepts clearly.

• Effective in fastpaced environments with shifting priorities; organized patient and collaborative across teams.

• Fluent in English (and local language where applicable).

Why youll love it here

Financial rewards & recognition - A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)- As an Infobip employee youll have the opportunity to share in our companys success through stock options.
Work-life balance and Well-being - We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path.
Professional development - Learning never stops. Onboarding mentorship and training programs help you grow - no matter where you start.
International mobility- Ready to take your career global Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location our goal remains the same: to support your growth well-being and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.