Travel Coordinator (For Pooling 2026)

Required Skills:

1. Technical / Systems Skills CRM & Reservation Systems: Experience using Salesforce or other booking/reservation platforms; ability to update records attach documents and track confirmations. Ticketing & Documentation Tools: Proficiency in issuing electronic tickets vouchers and travel documents; familiarity with travel portals and ticketing systems. Communication Platforms: Skilled in using email phone messaging systems and vendor portals to coordinate bookings and updates. Microsoft Office / Google Workspace: Strong Excel Word and Gmail/Docs skills for preparing documentation tracking bookings and reporting. Accounting & Finance Tools (Future Scope): Basic familiarity with accounts payable/receivable processes and software like QuickBooks Xero or ERP systems. 2. Operational / Domain-Specific Skills Travel & Hospitality Knowledge: Understanding of hotel rail tour and transfer operations; knowledge of booking processes cancellations and vendor agreements. Vendor Management: Ability to liaise with suppliers secure confirmations handle changes and resolve booking conflicts. Booking Administration: Attention to detail in maintaining accurate records tracking unconfirmed bookings and ensuring complete documentation. Problem-Solving & Escalation: Skill in identifying issues with bookings ticketing or vendor communications and escalating appropriately. Process Adherence: Ability to follow established workflows for confirmations ticket issuance and updates in a structured reliable manner. Quality Assurance: Ensuring data accuracy and completeness in every booking document and vendor interaction. 3. Communication & Customer Service Skills Written & Verbal Communication: Clear professional and polite communication with vendors and customers; strong English proficiency. Follow-up & Persistence: Ability to follow up persistently with vendors to secure confirmations and resolve issues. Customer-Facing Support (Future Scope): Competence in handling email and live chat inquiries; following tone guidelines and triaging issues effectively. Collaboration & Coordination: Working seamlessly with internal teams (sales guest relations accounting) to ensure smooth operations. 4. Soft Skills Attention to Detail: Critical for accurate ticketing document preparation and record maintenance. Time Management & Multitasking: Ability to handle multiple bookings and vendor communications simultaneously. Problem Solving & Initiative: Proactively resolving booking issues vendor delays or documentation errors. Adaptability: Open to learning new tools systems and potentially expanding into customer service or accounting roles. Accountability & Reliability: Taking ownership of assigned bookings ensuring nothing falls through the cracks.