IT Service Delivery Apprentice

About the role:

Our apprenticeship programmes are a fantastic opportunity to earn while you learn and take your first step on the career ladder. We work with a diverse range of employers from household names to innovative start-ups across industries including law accountancy storage shipping travel and manufacturing.

We currently have an exciting opportunity to join a global organisation operating within the maritime and business services sector. This role offers the chance to develop valuable IT skills while supporting the companys commitment to maintaining a secure efficient and technology-driven workplace.

As an IT Service Delivery Apprentice youll gain hands-on experience in a busy professional environment while completing your SCQF Level 6 Digital Helpdesk Support apprenticeship. Youll work alongside experienced IT professionals developing your technical knowledge and problem-solving skills while providing essential support to staff across the organisation.

Responsibilities:

• Service desk support - Assist and support the team with service desk incidents and service requests that are submitted by users via the Self-Service Portal. Provide clear and concise ticket notes in ITSM tool when creating updating and resolving incidents. Ticket quality is imperative
• Knowledge articles - Review and assist with creation and upkeep of knowledge base articles to be consumed by the end user with the objective of reducing calls by empowering colleagues to search knowledge base for guidance/process or procedures prior to engaging the Service Desk
• Hardware - Assist in the setup installation and configuration of laptops printers and other IT equipment
• Projects - Provide support and guidance for any projects that require Service Desk involvement
• Assets - Work closely with the team to ensure that the IT Asset Database is always maintained and up to date
• JML (joiners/movers/leavers) Assist the team with weekly Joiners/Movers and Leavers from the company. Ensure all tickets are actioned correctly in line with SOC controls
• General housekeeping Ensure our Service Delivery department build room and working area are free from clutter with a clear desk policy in mind
• Communication and collaboration Work professionally and closely with team members and wider business colleagues
• Stay informed about emerging IT trends and security standards

Whats in it for you

• A chance to earn while you learn and achieve a nationally recognised qualification
• Hands-on experience in a global professional organisation
• Mentoring and support from experienced IT professionals
• Opportunities to grow and progress within IT support and related fields

Salary: 16000 per annum

Working hours: Monday to Friday 9am 5pm

Benefits:

• The opportunity to work with an experienced IT team

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in help you develop all the skills you need to be successful in your job role and pass your assessments and can provide one to one support.

Starting with insights into your current potential they plan your growth in a programmatic way close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion as well as the valuable work experience you have gained you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.