Call Center Agent (Remote)

Marshall County, WV - USA

Hourly Salary: $ 15 - 17

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

CALL CENTER AGENT
CUSTOMER SERVICE (REMOTE OMNICHANNEL)

Recruiting Lion Solutions is searching for talented Call Center Agents ready to deliver exceptional service in the fast-paced world of telecommunications. This fully remote role supports a major telecom provider and requires someone who thrives in a dynamic environment where every call chat and email is an opportunity to create a positive customer experience. If youre dependable tech-savvy and passionate about helping people this is your chance to shine.

What Youll Do

Handle inbound/outbound calls email chat and omnichannel customer interactions with professionalism and empathy.
Deliver outstanding customer service while resolving account inquiries login issues access problems and general troubleshooting needs.
Answer billing questions help customers understand charges and process account updates.
Provide light upselling when appropriate by identifying customer needs and recommending available services.
Maintain accurate and detailed documentation in the system for each interaction.
Follow telecom guidelines company processes and performance expectations to ensure quality service.

Qualifications

4 years of customer service experience with at least 2 years in a call center environment within the last 7 years.
Ability to type 30 words per minute.
Proficient in Microsoft 365 (Outlook Teams Word Excel).
Strong communication skills with a professional friendly tone.
Ability to handle high-volume multitasking across multiple platforms (calls emails chats).
Basic technical troubleshooting skills and comfort navigating multiple systems.
Dependable punctual and focused especially in a work-from-home environment.
Reliable home setup: high-speed internet compatible computer/laptop quiet workspace and preferably a hardwired connection.
Must pass a criminal background check.

What the Job Offers

Full-time remote position
$15.00$17.00 per hour paid bi-weekly
Full company benefits
Schedule availability required between 7:00 AM 7:00 PM Sunday through Monday
Weekend availability required
Two consecutive days off
Stable environment with long-term career growth opportunities
Supportive team culture with continuous training and development

Ready to Join the Pride

If youre committed experienced and eager to deliver exceptional support in the fast-moving telecommunications jungle we want to welcome you into our pride. Lets ROAR together.

Recruiting Lion Solutions is an Equal Opportunity Employer

This is a remote position.CALL CENTER AGENTCUSTOMER SERVICE (REMOTE OMNICHANNEL) Recruiting Lion Solutions is searching for talented Call Center Agents ready to deliver exceptional service in the fast-paced world of telecommunications. This fully remote role supports a major telecom provider an...