Senior Manger, Experience CPE

Were looking for a to join our team as Senior Manager Experience CPE

JOB PURPOSE

As Senior Manager CPE Products you are the subject matter expert and strategic leader responsible for the development strategic direction and in-life management of Liberty Globals CPE and in-Home connectivity experience. You will provide authoritative technical and professional guidance on CPE strategy product architecture and innovation roadmap across all Liberty markets. You are accountable for steering multi-market investments and deployments across our CPE portfolio driving the business case and launch strategy in partnership with the Q&PO team. You will establish product direction and drive strategic improvements aligned with market evolution and competitive positioning. As the central point of authority you lead product development and management coordination of the CPE cluster for in-Home product suites and next-generation connectivity solutions serving as the trusted technical partner to senior leadership on all Connectivity CPE matters.

Key Accountabilities

• Establish and steer the strategic direction and professional/technical standards for Connectivity CPE Products across Liberty Globals markets leveraging deep expertise to guide innovation architecture decisions and product roadmap evolution.

• Own accountability for multi-market CPE investments and deployments providing strategic counsel to executive leadership and market teams on product strategy capability roadmaps and competitive positioning.

• Drive the business case development and execute launch strategy in close partnership with the Q&PO team negotiating investment priorities and delivery timelines with senior stakeholders across commercial and operational functions.

• Establish and communicate product vision and architecture principles that guide all CPE development activities across ideation design development launch and lifecycle management ensuring consistency and excellence across all markets.

• Lead and coordinate cross-functional product development teams across Connectivity Platforms Design & Studio Connectivity Services and Q&PO demonstrating technical credibility and influencing strategic decisions within and across functional areas.

• Steer execution on the development and deployment of connectivity CPE and peripherals across Libertys markets ensuring that product quality and capability deliver on the companys Reliable and Protected Seamless Intelligent principles and support local sales and retention objectives.

• Act as the primary technical and strategic authority for market teams on Connectivity CPE matters providing expert guidance on product capability architecture constraints and strategic options to support local decision-making.

• Drive the continuous integration of Connectivity Services components with access network demand identifying opportunities to enhance product propositions and market competitiveness through strategic technical partnerships.

• Lead the harmonization of local Connectivity product portfolios with One Connect and in-home services platforms steering decisions on where to leverage centralized capabilities versus market-specific customization.

• Translate market analytics customer feedback and competitive benchmarking into strategic product priorities and performance improvement initiatives steering organizational focus toward highest-impact opportunities.

• Own responsibility for NPS and customer satisfaction improvements through enhancement of product reliability stability and feature delivery; negotiate with stakeholders on defect resolution prioritization and quality standards.

• Lead the Connectivity CPE Products development budget and long-range planning (LRP) process making strategic allocation decisions and contributing forward-looking inputs on market trends and capability investments required to maintain competitive advantage.

• Ensure CPE products meet all legal regulatory and compliance requirements across applicable markets; serve as the escalation point for complex cross-market regulatory or compliance decisions.

• Maintain and evolve central product concept and requirements documentation as the authoritative source for product strategy and specifications driving consistent alignment across all product development activities.

• Champion continuous improvement best practices and professional development across the CPE Products domain building organizational capability and embedding product excellence as a core discipline.

• Cultivate and maintain strong working relationships with senior stakeholders across the organization negotiating priorities influencing decisions and building consensus on strategic product direction.

• Support the CPE Products team in maintaining high standards of delivery quality and professional excellence fostering a culture of technical rigor and accountability.

Knowledge & Experience

Preferred education/ qualifications:

• Education at University degree level in the areas of Business Economics Technology and/or Science

• Preferably additional qualifications in the form of MBA or relevant courses/certification

Knowledge & Experience:

• Relevant years of progressive experience in the Connectivity and broadband sector with substantial depth in product development and management including CPE hardware/software development and/or agile innovation of complex product leadership and direction-setting in cross-functional product development and technology teams establishing standards and driving strategic decisions that influence organizational prioritiesExperience in leading and accountability on multi-million capital investment budgets for enhanced multi-year portfolio strategy schemes

• Proven track record in customer centricity and customer-focused technological innovation

• Deep subject matter expertise in Connectivity CPE trends technologies and competitive landscape; recognized as a thought leader internally and capable of advising executive leadership on industry implications and strategic responses. Demonstrated ability to engage and negotiate with senior-level stakeholders (internal and external) building credibility through technical depth and strategic business acumen

• Ideally first-hand experience of both types of environments (central/local) within European market(s)

• Passionate about providing best-in-class digital innovation that delights customers whilst excelling in quality simplicity and ease-of-use

Skills & Abilities:

• University degree in Business Economics Technology Science or related field

• Fluent spoken and written English ideally other European languages as well

• Thorough understanding of all relevant technology and architecture

• Confident and credible influencer able to command respect into executive layers of our organisation

• Leader based on true team player skills skilled in maintaining close ties with other stakeholders whilst delivering results

• Ability to bring clarity to ambiguous situations and to act decisively

• Stress-resistant able to handle the pace and time pressure that comes with fulfilling a leadership role in a multi-country prominently externally visible company like Liberty Global

• Strong leadership and interpersonal skills to broadly influence and effectively forge partnerships (both internally and externally)

• Ability to be supportive consultative and collaborative and to work effectively across national boundaries

• Ability to quickly understand business objectives and to recognise and capitalise on market opportunities

• A true business leader with excellent analytical numerate mind able to present business cases with clarity

• A technical aptitude to understand product features and functions and be a credible counterpart to other Technology & Innovation employees industries with complex compliance requirement

Whats in it for you

• Competitive salary bonus

• 25 days annual leave with the option to purchase 5 more

• Access to wellbeing and mental health benefits such as the Calm app

• Free public transport subscription

• Discounted gym membership

• Access to our online learning platform to continue to develop and grow your career with us

• The chance to join an innovative fast-paced and passionate team

Who we are:

Liberty Global is a dynamic team of operators and investors committed to generating and

delivering value through the strategic management of our three platforms: Liberty Telecom Liberty Growth and Liberty Services.

Liberty Telecom delivers next-generation products through our advanced fibre and 5G
networks providing over 80 million fixed and mobile connections across Europe through well-
known brands such as Virgin Media O2 VodafoneZiggo and Telenet.

Liberty Growth is our $3bn investment portfolio of fast-growing businesses in content tech
and infrastructure which includes stakes in ITV Televisa Univision Plume Lionsgate and the
Formula E racing series as well brands such as Wyre nexfibre Egg and Believ.