Operations Engineer
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Job Location:
Worcester, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DETAILS
JOB DETAILS
JOB TITLE: Broadcast Operations Engineer
JOB REFERENCE: 31529
BAND: C
CONTRACT TYPE: Permanent/continuous
DEPARTMENT: Broadcast Operations - CCM
LOCATION: Office Base is Wood Norton Evesham. Worcestershire.Site working is required.
PROPOSED SALARY RANGE: Up to 53967 depending on relevant skills knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
CLOSING DATE: 23:59 on Sundaty 23rd of November 2025
INTERVIEWS WILL COMMENCE: The week of 1st of December 2025*this may be subject to change
Please note: This role requires shift working including nights and weekends operating 24/7 365 days per year. Night payment is applied.
PURPOSE OF THE ROLE
The Centralised Coding & Multiplexing (CCM) team plays a crucial role in encoding and distributing BBC content across TV radio and online platforms. We take live signals from Playout and prepare them for delivery to audiences in the UK and internationally. Our work ensures that BBC services are always available no matter the time or platform.
WHY JOIN THE TEAM
Join the team that keeps the BBC on air around the clock and around the world.
Were also expanding our remit to include 3rd line support for the BBCs Arista network a cutting-edge multi-tenanted media and enterprise infrastructure.
Interview Process:
1 x hour Values Based Interview with technical questions
The role works as part of a shift-working team providing 24 hour operational support incident management and stakeholder communication for a range of BBC platforms and services.
YOUR KEY RESPONSIBILITIES AND IMPACT:
As a Broadcast Operations Engineer youll be part of a collaborative shift-based team providing 24/7 operational support. Your responsibilities will include:
Monitoring and supporting BBC applications hosted in on-premise environments.
Diagnosing and resolving complex technical issues using a range of monitoring tools.
Managing incidents from initial report to resolution including major incidents while meeting service level agreements (SLAs).
Logging and documenting incidents in line with ITIL best practices.
Communicating effectively with both technical and non-technical stakeholders including during high-impact events.
Ensuring clear and thorough handovers between shifts.
Contributing to continuous improvement through documentation process development and operational tooling.
YOUR SKILLS AND EXPERIENCE
Were looking for someone who thrives in a fast-paced technical environment and is passionate about keeping services running smoothly. You will be a curious and collaborative network enthusiast that thrives in a team environment. You will enjoy using your network knowledge to get to the root of problems and be confident in presenting solutions.
ESSENTIAL CRITERIA
Experience in 1st and 2nd line operations within a professional setting and working with cloud platforms - AWS
Knowledge of DVB broadcasting and IP networking.
Familiarity with CDNs and on-prem infrastructure especially VMware.
Experience using diagnostic and monitoring tools.
A solid understanding of incident prioritisation and ITIL practices.
DESIRED:
Strong communication skills and the ability to influence stake-holders
Command-line experience with Linux (desirable but not essential).
Key Skills
- Change Management
- Software Deployment
- Cloud Infrastructure
- High Availability
- IaaS
- Firewall
- Linux
- Middleware
- Jboss
- Network Architecture
- Scripting
- Technical Support
About Company
The best of the BBC, with the latest news and sport headlines, weather, TV & radio highlights and much more from across the whole of BBC Online.
