Guest Services Representative Front Desk
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Job Location:
Mt Pleasant, MI - USA
Hourly Salary:
USD 15 - 16
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
Are you ready to join a team thats passionate about delivering exceptional guest experiences My Place Hotel is seeking a motivated detail-oriented Guest Services Representative. In this vital position youll serve as the central point of contact for guests-ensuring their stay is smooth and enjoyable from reservation to check-out. If youre dependable organized great with multitasking and have a positive attitude and strong local knowledge this could be the perfect opportunity for you!
What Youll Do
As a Guest Services Representative your shift will include a variety of responsibilities all focused on providing top-tier service:
Guest Interaction
Warmly welcome and greet guests.
Efficiently handle check-ins check-outs and reservations.
Accurately record all room tax My Store and pet fee charges according to hotel policy.
Guest Assistance
Provide information about hotel amenities local attractions restaurants shopping and nearby churches.
Assist guests with questions concerns or complaints with professionalism and care.
Telephone & Communication
Operate the phone system using proper etiquette.
Take and transfer calls and accurately record messages.
Financial Transactions
Complete credit card authorizations.
Handle cash transactions with accuracy and provide change when needed.
Administrative Duties
Maintain organized daily activity logs including cash and call logs.
Keep the Front Desk Log updated.
Report any guest maintenance or front desk issues to the General Manager.
Safety & Security
Follow all hotel safety and security policies.
Routinely inspect the property including hallways stairwells entrances outdoor lighting and exterior doors.
Loyalty Program Promotion
Actively promote the Stay Rewarded Loyalty Program to enhance guest engagement and satisfaction.
Cleaning & Upkeep
Assist with laundry: washing drying folding and storing linens.
Clean and sanitize common areas.
Stock supplies make coffee and maintain the coffee bar.
Keep entrances and sidewalks clear of snow and ice.
Support Services
Deliver guest supplies (e.g. cribs towels toiletries).
Issue and track master keys and key cards for housekeeping and maintenance.
Housekeeping Assistance
Support housekeeping by cleaning guest rooms when occupancy is high or staffing is limited.
What Were Looking For
Basic Computer Skills: Familiarity with Microsoft Office and general computer applications.
Strong Communication: Clear friendly verbal and written communication.
Organizational Skills: Ability to multitask while maintaining accuracy and efficiency.
Dependability & Professionalism: Consistency reliability and a professional demeanor.
Attention to Detail: Accuracy in financial transactions guest records and daily tasks.
Benefits
Competitive Pay
Monthly Bonus Potential
Flexible Scheduling
Direct Deposit
Cross-Training Opportunities
Growth Potential
Required Experience:
Unclear Seniority
About Company
My Place Hotels operates a collection of newly-built, affordable hotels for all family, business, and leisure travelers! Make My Place Your Place!
