Guest Services Representative Front Desk

About the Role

Are you ready to join a team thats passionate about delivering exceptional guest experiences My Place Hotel is seeking a motivated detail-oriented Guest Services Representative. In this vital position youll serve as the central point of contact for guests-ensuring their stay is smooth and enjoyable from reservation to check-out. If youre dependable organized great with multitasking and have a positive attitude and strong local knowledge this could be the perfect opportunity for you!

What Youll Do

As a Guest Services Representative your shift will include a variety of responsibilities all focused on providing top-tier service:

Guest Interaction

• Warmly welcome and greet guests.

• Efficiently handle check-ins check-outs and reservations.

• Accurately record all room tax My Store and pet fee charges according to hotel policy.

Guest Assistance

• Provide information about hotel amenities local attractions restaurants shopping and nearby churches.

• Assist guests with questions concerns or complaints with professionalism and care.

Telephone & Communication

• Operate the phone system using proper etiquette.

• Take and transfer calls and accurately record messages.

Financial Transactions

• Complete credit card authorizations.

• Handle cash transactions with accuracy and provide change when needed.

Administrative Duties

• Maintain organized daily activity logs including cash and call logs.

• Keep the Front Desk Log updated.

• Report any guest maintenance or front desk issues to the General Manager.

Safety & Security

• Follow all hotel safety and security policies.

• Routinely inspect the property including hallways stairwells entrances outdoor lighting and exterior doors.

Loyalty Program Promotion

• Actively promote the Stay Rewarded Loyalty Program to enhance guest engagement and satisfaction.

Cleaning & Upkeep

• Assist with laundry: washing drying folding and storing linens.

• Clean and sanitize common areas.

• Stock supplies make coffee and maintain the coffee bar.

• Keep entrances and sidewalks clear of snow and ice.

Support Services

• Deliver guest supplies (e.g. cribs towels toiletries).

• Issue and track master keys and key cards for housekeeping and maintenance.

Housekeeping Assistance

• Support housekeeping by cleaning guest rooms when occupancy is high or staffing is limited.

What Were Looking For

• Basic Computer Skills: Familiarity with Microsoft Office and general computer applications.

• Strong Communication: Clear friendly verbal and written communication.

• Organizational Skills: Ability to multitask while maintaining accuracy and efficiency.

• Dependability & Professionalism: Consistency reliability and a professional demeanor.

• Attention to Detail: Accuracy in financial transactions guest records and daily tasks.

Benefits

• Competitive Pay

• Monthly Bonus Potential

• Flexible Scheduling

• Direct Deposit

• Cross-Training Opportunities

• Growth Potential

Required Experience:

Unclear Seniority