Supervisor of Case Management Services

• 403(b)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

• Participates as a member of Victim Services Management Team charged with program development development and maintenance of agency procedures and cooperative/collaborative program service delivery throughout the agency.
• Responsible for creating systems of operation and policies/procedures necessary for the assigned programs.
• Implements agency policy and procedures. Follow all CCSS policies and procedures for client safety confidentiality and services; work consistently and responsibly with staff volunteers and interns; maintain appropriate boundaries with clients.
• Responds to personnel issues with respect to agency policy and procedures.
• Remains cognizant of current developments in the area of domestic violence and in the area of housing the case management.
• Participate in the rotation of supervisory on call duties for the Victim Services Department.
• Provide operational coverage as needed.
• Participate in client staffings Shelter and Lifeline team meetings supervision with the Senior Director of Victim Services and other meetings and trainings as requested.
• Participates in community meetings relevant to programs and populations served.
• Responsible for hiring training individual supervision development evaluation and discipline of assigned employees.
• Ensure that your team of direct reports is working together and collaboratively with the Victim Services Division to best serve victims.
• Ensures that your team of direct reports are working productively and held accountable to perform their essential job duties.
• Oversee the implementation of effective realistic and individualized service plans; regular monitoring and updating of clients progress towards identified goals; completion of client evaluations.
• Oversee the provision of accurate and consistent referral services; maintain knowledge of community and social service resources; provide advocacy as needed.
• Oversees file compliance and service provision according to funder guidelines.
• Other duties as assigned by the Senior Director of Victim Services.

• Supervises the distribution of emergency service financial assistance to ensure that clients are being assessed and served according to their needs through the grant and funding guidelines.
• Reviews all Shelter generated emergency services request paperwork once it is submitted to assess the clients financial need for the request.
• Manages the financial assistance budgets including reconciling with Fiscal on a monthly basis to ensure accuracy.
• Responsible for updating and maintaining an accurate/up to date Client Assistance spreadsheet.
• Assist with screening clients for emergency services as needed.

• Provides guidance on the Trauma-Informed Strengths-Based Housing First Harm Reduction and the Critical Time Intervention principles.
• Identify domestic violence victims that are eligible for and would benefit from services within the CCSS Lifeline Adult Protective Services Advocacy Program and the Lifeline Housing Program. Clients include adults ages 60 and older and/or individuals with a suspected or confirmed disability ages 18-59.
• Attend all mandatory training as required by applicable grants.
• Provide leadership supervision and ongoing performance management for the Emergency Services and Case Management Staff.
• Provide comprehensive training to new staff/interns/volunteers as well as provide ongoing staff development and education.
• Serve as a resource for the agencys program staff as it relates to both program and administrative matters; ensure that assigned staff members implement program services and handle administrative responsibilities in accordance with CCSS policies and funder guidelines.
• Ensure that all client data is accurately and timely recorded in Empower and that all program reporting needs are met by the Data Entry Clerk.
• Monitor and oversee Shift Reports and staff responses to critical incidents and client behavior.
• Ensure that all programs are operating with funding and DHS service guidelines.
• Cultivate existing relationships with service providers and new partners with the goal of ensuring resources and access to services for clients in need of DV and ancillary services.
• Instill a sense of accountability among team members by modeling tight oversight of individual and organization performance standards.
• Maintain a caseload of Lifeline and Shelter clients and provide case management services
• Liaison with local social service agencies APS and DCFS.
• Refer and link clients to community resources including but not limited to public benefits healthcare food supports legal assistance credit counseling subsidized childcare in order to support housing stability and retention.
• Successfully complete 40 hours of ICADV domestic Violence training; remain current in the field of domestic violence.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The Crisis Center for South Suburbia has been providing hope and services to victims of domestic violence for over 40 years through housing counseling advocacy outreach and prevention programs. We are a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence. With a staff of more than 50 employees and a budget of over four million dollars the Crisis Center continues to grow while offering free services to Chicagos south suburban communities.