IT Infrastructure Intern

Are you someone who enjoys solving technical problems and helping others Do you want the opportunity to gain hands-on IT experience in a fast-paced manufacturing environment Are you excited about supporting users learning world-class technologies and expanding your skills in real time

If you answered yes then this position could be for you!

Curries an ASSA ABLOY branded company is looking to add a Technical Support / IT Infrastructure Intern to the team! This is an on-site position located at our manufacturing facility in Mason City Iowa.

We are growing and there has never been a more exciting time to join us!

Come see who we are at: would you do as ourTechnical Support / IT Infrastructure Intern

You will provide day-to-day technical support to end users across multiple locations troubleshooting hardware and software issues assisting with account and system access and learning how IT infrastructure operates inside a complex manufacturing this role youll also gain real-world experience with robotic automation enterprise-level networking and global IT collaboration. Youll receive hands-on mentorship from experienced infrastructure professionals while strengthening your skills in troubleshooting customer support and system administration.

You would also:

• Support business system software and hardware including ERP/iSeries applications end-user devices and accounts/access
• Diagnose and resolve hardware/software issues in person by phone or via remote tools
• Maintain a customer-first mindset while keeping users updated on ticket progress
• Provide ad-hoc training to employees on proper hardware and software usage
• Research end-user issues and recommend effective solutions
• Work with IT team members to escalate issues when needed
• Apply troubleshooting methodologies and document findings
• Ensure compliance with federal/state regulations AADG policies and the ASSA ABLOY Code of Conduct
• Perform other duties and special projects as assigned

The Skills and Experience you need:

• Currently pursuing or recently completed an associates degree in Computer Science Information Systems or related field
• Minimum 6 months of IT coursework or hands-on technical support experience
• Strong customer service communication and interpersonal skills
• Working knowledge of Windows laptops/desktops printers scanners and mobile devices
• Familiarity with Windows operating systems Microsoft Office and productivity tools
• Ability to prioritize tasks and work in a fast-paced environment
• Analytical mindset with strong problem-solving skills
• Experience with Windows 10 Windows image deployment and SCCM is a plus

What we offer!
We believe in creating opportunities and providing benefits that empower you to grow thrive and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Competitive Salary
• Paid Vacation Sick Time and Paid Company Holidays
• Medical Dental Vision Short and Long-term Disability Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement Learning and Career Development opportunities
• Onsite Health Clinic
• Flexible Spending Program
• Employee Assistance Program
• Discount portal
• Recognition well-being and employee experience programs designed to support and celebrate you throughout your career

We review applications regularly so dont wait!

We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe we dont look at any applications sent by email or post.

If you have any questions about the role or the process email Stephanie Mandato Senior Talent Acquisition Manager at

Lets create a safer and more open world - together!

AADG Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.