Customer Success Manager, SMB

Who You Are:

You are a customer-focused professional with 1-2 years of SaaS Customer Success or Account Management experience. Youre the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invictis customer base.

Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you all clients in your portfolio consistently realize the value of their investment ultimately driving adoption and outcomes leading to renewals expansion and advocacy.

What Youll Be Doing:

• Leading all post-sales activities for Invictis customers through strong relationship-building product knowledge planning and execution
• Acting as the voice of the customer
• Working cross-functionally with a primary in office presence with Sales Marketing Product Engineering and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
• Retaining long-term partnerships by independently renewing and expanding successful customers
• Dominating quarterly metrics concerning customer retention price increase and upselling
• Establishing and overseeing customer adoption training and development of best practices to continually drive incremental value and return on the customers investment
• Independent analysis of data in order to discover insights that drive recommendations for clients
• Tracking accounts to identify churn risks and working proactively to mitigate such risks

What Youll Need:

• A minimum of 1-2 years of experience within a Customer Success Account Management or SaaS Sales role
• Working knowledge of funnel reporting and revenue forecasting
• Experience building relationships with clients
• Familiarity with managing customer renewals and upsells
• Strong presentation meeting facilitation and written communication skills
• Excellent time management and organizational skills with the ability to track numerous details
• Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
• Willingness to travel to customer locations
• The ability to work onsite for a minimum of three days in person.

Why Invicti:

Your Health & Wellness Matters:

Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care vision and dental premium costs. For dependents we contribute 75% of the health care and 50% vision/dental premium cost so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.
Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching Dependent Care Elder Care Financial & Legal Support Wellness Coaching New Parent Support and more
Parental Leave16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent
401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting

We Value Adult/Life Balance:

Hybrid or Remote Working: If you are local to one of our office locations you can work a hybrid/home schedule - we got you covered
Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal daily activities to refresh and rejuvenate
Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice

We Value You:
Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth

At Invicti we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race religion gender age ability sexual orientation or any other aspect that makes you unique. Were all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.