POLO Team Leader (3 openings)

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Job Description:

Johnson & Johnson is excited to announce the growth of our PO Lifecycle Operations (POLO) Team in Prague!

This is a unique opportunity to be part of a pioneering group that will shape and define processes for purchase order lifecycle management across EMEA. As the POLO Team Leader you will not only lead a dynamic team but also play a key role in developing and refining operational practices that drive efficiency compliance and exceptional stakeholder experience. If you thrive in a fast-paced environment enjoy building teams and processes and want to make a lasting impact this is your chance to help us create something extraordinary.

The POLO Team Leader will lead a team of P2P/POLO Associates responsible for managing the purchase order process and related tasks throughout the PO lifecycle in close partnership with key sector stakeholders. The ideal candidate will demonstrate strong day-to-day people leadership including onboarding and training new P2P/POLO Associates and providing guidance on responsibilities such as end-to-end lifecycle management and ancillary tasks (e.g. invoice mismatch resolution supplier data maintenance). The Team Leader will ensure that PRs/POs are processed efficiently and accurately while making informed and timely decisions based on team input.

Major Duties & Responsibilities:

• Leads the day-to-day oversight of the P2P/POLO team overseeing team performance of end-to-end PO lifecycle management Accounts Payable connectivity procurement operations and cross-functional capabilities involvement (where required) ensuring service delivery based upon the agreed SLAs while ensuring policy and legal compliance.
• Prioritize stakeholder management and customer service. Engage directly with stakeholders on a routine basis with a focus on high quality service delivery to ensure transparency on all elements of PR/PO lifecycle management and high-quality performance of the P2P/POLO team.
• Provide guidance and direction to internal stakeholders on overall P2P/POLO service delivery and support including the P2P Associate(s) as necessary to ensure clarity on contract creation HCC needs due diligence requests etc. part of activities which need to be completed prior or during PO lifecycle management.

Other Duties:

• Support and at times lead development and implementation of automation and AI (Artificial Intelligence) initiatives within assigned area of responsibility.
• Receive and ensure rapid resolution of escalations related to purchase orders such as discrepancies in pricing or services / materials delays.
• Ensure compliance with company policies regulatory requirements and best practices in procurement.
• Provide support and resources for team members professional growth is vital. A good leader mentors and encourages their team fostering their development.
• Promotes diversity and inclusion ensuring that all team members feel they belong and have equal opportunities to contribute to team improvements process improvements et al.

Required Minimum Education:

• Bachelors Degree in Business Administration Finance Supply Chain Management or a related field is preferred.

Required Years of Related Experience:

• 4-5 years previous business process / business operations experience
• Previous People Leadership experience highly preferred.

Required Knowledge Skills and Abilities:

• Fluency in English (written & oral) is required.
• Strong attention to detail organizational and time management skills.
• Good communication and interpersonal skills to effectively collaborate with suppliers and internal customers with an emphasis on the customer experience.
• Demonstrated ability to problem-solve and manage escalations to closure
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment while ensuring high-quality results / positive outcomes.
• Prior experience in purchasing systems (i.e. Ariba or equivalent) is a plus.

Preferred Minimum Education:

• Bachelors Degree

Preferred Area of Study:

• Business Administration Finance Supply Chain Management or a related field is preferred.

Preferred Related Industry Experience:

• Sourcing Contracting Payments or Finance processes; Stakeholder Management / Customer Service

Preferred Knowledge Skills and Abilities:

• Good understanding of Accounts Payable Payments or Sourcing and Contracting processes and Source-to-settle operations at a high level is preferred.

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