Engagement Specialist

Title: Engagement Specialist

Salary: $19.00 - $21.00 per hour

Status: Full-Time Non-Exempt 40 hours weekly

Supervisor: Engagement Supervisor & Director of Clinical Administration

Schedule: Monday Friday Hybrid position 3 days on-site 2 days remote with travel to meetings and clinical sites as needed

Function:

The Engagement Specialist promotes the agencys mission statement and values through compassionate communication with current clients who are having difficulty engaging in treatment. As the initial point of contact you will be responsible for all aspects of identifying and communicating with these clients sending letters tracking communication uploading documentation adding notes and alerts and providing alternate scheduling options to these clients. Engagement Specialists are also often the first point of contact for potential clients seeking services including those being discharged from hospitals and other facilities and are responsible for providing education about FSI services guiding individuals and scheduling initial appointments.

Job Requirements:

• Bachelors degree in psychology Social Work Nursing Human Services or a closely related field with two (2) years of experience in scheduling or case management or an associate degree in related field with four (4) years of experience in intake scheduling or case management.
• Having intake or case management experience in a human services organization is essential.
• A working knowledge of behavioral health terminology and client needs is essential.
• Experience working with Medicaid Medicare and/or other insurances preferred.
• Understanding of productivity measures and compliance standards preferred.
• Bilingual English and Spanish speaking preferred.

Skills & Abilities:

• Nice-to-have: Two (2) years working with Medicaid Medicare and/or other insurances.
• Technology savvy (Windows Microsoft Office Electronic Health Records)
• Knowledge of Netsmart Electronic Health Record (EHR) and OMH regulations preferred
• Knowledge of Medicare Medicaid and other insurance regulations
• Knowledge of HIPAA Privacy and Security Rules
• Collaborative relationship building and communication skills
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently
• Organizational and time management skills
• Clinical and business insight

Benefits:

• Medical dental and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation holiday sick and personal time package (2 weeks vacation in first year 13 paid holidays per year 12 sick days per year and 4 personal days per year).
• Access to Family Services Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

Our Mission:

Family Services brings people together to find the support they need improving their lives and communities and building a stronger safer Hudson Valley.

Our Values:

Compassion Extending empathy and understanding to others.

Integrity Being honest and dependable.

Hope Believing in the strength of the human spirit and heart to emerge and thrive when faced with a challenge.

Diversity Promoting a vision of community comprised of wide-ranging assets.

Respect Treating all individuals with dignity and without judgement.

Community Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.

Justice Promoting social and economic equity and fairness.

Quality Aspiring for excellence in every aspect of our work.

Job Responsibilities:

• The Engagement Specialist is an important member of the care team and is responsible for all aspects of the Engagement process and involves identifying those who have violated the attendance policy and helping them re-engage in services.
• This position is the initial point of contact for clients who are having difficulty engaging and will promote rapid re-engagement in behavioral health services through timely communication and documentation accurate data collection and educating prospective clients on our services and attendance policy.
• Engagement Specialists are also often the first point of contact for potential clients seeking services including those being discharged from hospitals and other facilities and are responsible for providing education about FSI services guiding individuals and scheduling initial appointments.
• Other duties as assigned.

#INDBH

Work Environment:

• Hybrid work environment with travel to meetings and clinical sites as needed.

Family Services Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact

Family Services is an equal opportunity employer. We follow federal state and local laws prohibiting discrimination in hiring and employment.

Must be authorized to work in the United States without work sponsorship.