NOC Engineer

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

The NG911 Service Desk provides 24/7 monitoring and response services for 9-1-1 Public Safety in NYC. Primary responsibilities include but are not limited to monitoring issue recording escalation general triage and resolving Tier 1 issues in a timely manner utilizing the provided software tool sets. Typical solutions supported include Windows Servers Linux Servers out-of-band management Telco carriers and networking devices (such as switches routers and firewalls). Senior technicians will provide ongoing technical training and process instruction to members of staff. Position can involve training of new Tier 1 staff.

Qualifications:

• 2 years of experience in Customer Service Call Center or Operations support in a customer-facing IT Service organization.

• Remote or virtual machine support experience is a plus

• Familiar with Microsoft Windows products.

• Use of ServiceNow or Remedy for Incident Management (Problem Asset and Change a Plus)

• Exceptional written and verbal communication skills. Technical Writing skills are a plus.

• The position is located on the clients premises. Ability to remain level-headed and professional at all times.

• Must be able to work in a 24/7 shift environment.

• Must be able to work overtime as required.

Target Base Salary Range: $59200 - $94700 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate

Basic Requirements

Required Skills:

• High School diploma or an Associates or Bachelors degree in Business Communications General Studies IT or Technology

• 2 years of Technical Service-desk Customer Service Call Center or Operations Support experience in a customer-facing IT service organization required.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

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Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.